Lansbury Heritage Hotel

Strange Place but clean and...

Liked: Very clean and the room was lovely.
Disliked: Had booked parking and told them it was a van in advance. When I turned up, there was no way it was going to fit. BE AWARE - THE CAR PARK IS VERY SMALL AND EXTREMELY DIFFICULT TO MANOUVRE IN. I also had a parcel delivered for me which was lost for 24 hours but luckily found in the end. Plumbing needs an overhaul. All sorts of noises coming from it during the night and shower took an age to drain. My colleague had some very unpleasant smells coming from the shower tray in his room (Disabled room) Also we arrived back at 11:30pm after a long days work at an exhibition only to find we had been locked out with no way of getting in (even though they said it was manned 24/7). Luckily the restaurant downstairs was open so we went through the kitchen on a side street and was able to get to the lobby that way. Staff were friendly enough but it all seems rather chaotic and disorganised there.

Very good

Liked: Very clean and well presented hotel.
Disliked: Initially put me in a disabled room which I wasn't previous made aware of, however this was changed quickly and without any fuss.

Good

Good

Liked: The club rooms are great, very spacious (I was uable to upgrade once I arrived at the hotel). Staff answered all questions and were quite helpful.
Disliked: The lack of smart TVs - it’s 2025 allow me to watch some Netflix on my break.

I enjoyed my stay. We...

Liked: Breakfast was too basic and very limited. We had to wait for eggs everyday as they were never ready. Not enough bread, rolls and delicacies which would have made the breakfast perfect. You should improve on more food.
Disliked: I did not like presenting my ID to the reception as we are both U.K. citizens and we live in UK. I have already fully paid. I didn’t also like leaving a deposit. What was that for? We have stayed in five star high quality London hotels and deposit was never asked. It is not necessary for a small hotel. The room was too hot. The Air Con is not powerful enough. It keeps cutting out. No windows to open for fresh air.

Exceptional

Exceptional

Bad

Superb

Liked: Beautiful boutique hotel with a magical place in history. Difficult to believe this was someone's home. Staff very attentive especially Ernest Knox and loved Mansi's cheekiness. Even adapted to my specific breakfast needs and arrangements - thank you
Disliked: Cooling system struggled with the extreme heat 🥵.