Lansbury Heritage Hotel

The Lansbury Heritage Hotel

Liked: The friendly, smiling staff. A quiet bedroom. Having a bathrobe to use. The breakfast and delicious Indian meal.
Disliked: Not having a price list for the mini bar.

Poor

Ernest - your a star...

Liked: update as of 22nd June -Ernest , a super star ( manager ) called me to resolve my concerns . He was empathetic and truly cared about my experience at the hotel as I was there for my birthday week. Very happy with the outcome . The hotel may be dated but the staff from reception to management on the ground are excellent . Thank you once again Ernest . Can you provide a email address for your Guest relations team so I can contact them further to your response ??Tejh is fantastic , attentive & professional . Amal is friendly and helpful too . Both Greeted with a friendly smile & goes above and beyond to keep the customer and their stay pleasant .
Disliked: came here for my birthday week but left very disappointed Hotel - dated and is a listed building so please be warned you cannot open the windows in any of the rooms . This means it gets very stuffy and castrophobic in the room . I only stayed a few days but after my 3rd day I was ready to leave and go home . I wish I left on the first day so I could get a refund . Hotel owner needs to put this message on Booking . Com so guests are aware . AC and heating - AC worked fine HOWEVER heating had a mind of its own and came on randomly. It’s 21 degrees in London and heating is not required . I heard from a guest that AC has not been working in room 308 - get it fixed management it’s morally wrong for paying guests .Bathroom - the sink does not drain the water . I told the short Bangladeshi cleaner who works for room service . He wasn’t bothered and told me to let reception know . I also noticed he washed with water only the used tea and water glass cups . Hotel manager /owner - buy your cleaners some washing up liquid . This is unethical and unhygienic!Room- basic and dirty stained carpet throughout the room . My room was not hoovered for my 3 day stay . The bath robes were dirty and I believe used by previous guests . Dirty furniture and curtains . Fridge temperature very warm . My ice cream melted had to throw it away . Be warned house keeping do not carry out cleaning and rush it . They are unhygienic and do not care about health and safety standards . Reception area - there is a very disgusting fragrance smell , it stinks and gave me along with other guests who I met during my stay a headache . Throw the diffuser and fragrance cabinet in the bin and instead buy a water filter for all guest to use . Spa- somewhat pleasant HOWEVER on 2 occasions the sauna was off

Superb

Good

Liked: There was a problem with the Air Conditioning so the room I booked wasn't available and it was a very warm night. However, the Manager Ernest Knox was very helpful and he and his staff went out of their way to be as helpful as possible in arranging an alternative room and complimentary breakfast. Although it was disappointing, Ernest was very accommodating and very professional in his manner and did everything possible to improve my stay.

Exceptional

Liked: Lovely room which was spotless. Staff were very polite and supportive of our early departure. We will definitely return for a longer stay. Thankyou!

Exceptional

Liked: Excellent hotel, little far from tourist center, but you can get 1 bus to reach the center of the city

Exceptional

Exceptional

Liked: Ernest Knox, great guy!