Lansbury Heritage Hotel Guest Reviews
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Rebecca Thu, 19 June 2025
Good
Muhammad Thu, 19 June 2025
Not convinient.
Liked: The service and the property was very nice. I booked the most expensive room and there was no AC and it was a horrible experience as there was no air conditioning or any type of circulation. I was roasting in the room and I could not sleep a wink. The staff were nice and gave me a fan but the fan was broken at the bottom and wouldn’t stand straight.
Disliked: I booked the most expensive room and there was no AC and it was a horrible experience as there was no air conditioning or any type of circulation. I was roasting in the room and I could not sleep a wink. The staff were nice and gave me a fan but the fan was broken at the bottom and wouldn’t stand straight.The fan did not help and nor did the other things they suggested. I really don’t think a room is worth £170 when the AC is down.I will be contacting the team themselves and see what can be done. I will keep booking.com updated.
Zak Wed, 18 June 2025
Exceptional
Steve Wed, 18 June 2025
Good stay and staff were...
Liked: Clean and easily accessible
Disliked: Although the air conditioning system was faulty the staff did everything to tell us and keep took every effort to make it a comfortable.
Lauren Tue, 17 June 2025
Enjoyed our stay
Liked: The location, staff and sauna
Disliked: The weight in the gym was broken and there was a sewage smell in the bathroom
Jeremy Tue, 17 June 2025
Lovely, chilled stay in a...
Liked: Breakfast was excellent and good variety of Indian, Full English and Continental. So good choices. Very tasty brekkie. rooms were very modern and clean.
Disliked: Arrived at 2.30 and the room was not ready for the check in time of 3 so was allocated another similar room.
Jennifer Tue, 17 June 2025
Ernest Knox was a wonderful...
Liked: The hotel is a beautiful historical building and very well located.
Disliked: There was a problem with A/C, but staff was very accommodating. They moved my child and I into a cooler room, if there was no problem with AC, the stay would have been perfect.
Emer Tue, 17 June 2025
Good
Liked: Lovely room, welcome Prosecco in room for special occasion
Disliked: Location, lack of facilities
Caroline Mon, 16 June 2025
Lovely hotel with friendly staff
Liked: Everything great. Lovely hotel
Disliked: Nothing
Kristina Mon, 16 June 2025
Do not recommend - will...
Liked: The location was good and the spa (swedish full body massage) was incredible.
Disliked: Arrived at 15:45 when check in was stated as after 15:00 so we expected our room would be ready and after a 4 hour drive we were desperate to freshen up, except the room wasn't ready and we were told to wait. We waited 10 minutes and in that time given warm water as a gesture of good will... The room was okay but the shower was not that clean. It's also incredibly noisy at night, all through the night. Unsure whether that was guests or staff but resulted in us only getting approx 2 hours sleep. When fed back the member of staff on the desk agreed...!! It was also very hot in the room and the air con is poor and turns off after a certain amount of time. You're also only given one card so can't leave to let the room cool before returning as the card is needed for the electric. Also, note it says "free stay for your child" but if you want them to have a bed it's an extra £30...!! They took £75 on arrival and told me this was for parking and a deposit that they would return and yet on leaving they have taken another £55. When trying to contact them they say to phone but no one picks up the phone. I finally got an email response explaining the £55 is the £30 for the bed and £25 for car parking, so I asked for confirmation they would be refunding me the £75 and just get told to call despite no one answering the phone... Breakfast is very expensive for very poor quality. They water down the fruit juices, the coffee is poor and the Continental does not offer much choice and full English was awful. It also wasn't ready at 730 despite breakfast supposedly being ready for 7. Overall a really poor experience.