Lancaster Hotel

Superb

Superb

Liked: The hotel and staff were excellent. The building is old but very well cleaned and taken care of.
Disliked: Maybe one thing is the rooms aren’t very soundproof.The location was a bit far from the city center

Exceptional

Good

Everything was excellent, especially the...

Superb

Superb

Exceptional

Immaculately kept hotel, great staff...

Liked: The No. 1 selling point for this hotel is the staff. So, smart in dress, so friendly, so knowledgeable and with the ability to speak different languages including perfect English. From Matteo and Chiara on reception to Matteo in the Breakfast Room they were all a delight to deal with.The hotel itself isn't modern but is immaculately kept in every single area. Everything just shines! Someone with a real sense of pride looks after this grand old building. The bedroom and bathroom were serviced daily and were always nice to return to. Being on the 5th Floor we were lucky to have a small terrace with table and chairs for sitting out in the sunshine.Breakfast was excellent with a wide choice of cereals, yoghurts, rolls, pastries, meats, cheeses and hot bacon, sausage and egg. The breakfast room was very pleasant if quite small. Once or twice other guests needed to wait for a table and I can imagine that if that if the hotel was full that this might involve a little wait. But, for us, we had a table immediately each morning and Matteo remembered our hot drink of preference each day.The location of the Lancaster Hotel is perfect if you are reasonably active since the large Sempione Park is close by and it's only a 30 minute walk to the area of The Duomo. The number 10 tram runs fairly close by and this runs all the way from the Centrale Railway Station down to Navigli. There are a number of restaurants within easy walking distance of the hotel and the area felt quite safe to walk even at night.
Disliked: We can't criticise the hotel at all as we are familiar with Italian hotel rooms often being smaller than many people are accustomed to, so we were not expecting a spacious bedroom. The bathroom was well equipped with a shower, basin and bidet but it was a little small. Negotiating the various obstacles in the dark required some care. If the wash hand basin had been smaller then it would have helped move around.Thank you to everyone at The Lancaster Hotel for making our first visit to Milan so enjoyable.