Name: Lake Natoma Inn
Address: 702 Gold Lake Drive, Folsom, CA
Telephone: (888) 323-5826

Very, very nice hotel. Very quiet and clean. Everything was great. Staff professional, helpful and very cheerful. Hope to be back soon!

Disliked: None.

Great location, nice room but...

Liked: Great location in Old Town Folsom, walking distance to good restaurants and bars and easy access to Lake Natoma for walking or paddling. Room is clean and the beds comfortable.
Disliked: This hotel has forgotten the definition of hospitality when it comes to additional fees, communications and front desk staff. After cancelling a previous reservation upon arrival after finding out about not previously disclosed high pet fees even though we had clearly let them know our well-traveled dog was joining us, we weren’t surprised when they were not accommodating when we asked for a 3 p.m. check-in instead of 4. Then we received a chastising confirmation outlining everything that was not allowed at the hotel…we would have preferred something more along the lines of “we can’t wait for you to be our guest.”The rooms are clean and comfortable but sterile and aside from the coffee pot, no other amenities except a shower cap. So it’s grating to pay a $250 deposit fee for potential damage to the room, then have to wait several days for it to be credited. We checked out early Sunday, and Tuesday morning it still has not been credited to my Amex. A recent stay at a 5-star hotel in Amsterdam had an amazing mini-bar offering and took only a $100 deposit, two weeks ago a hotel of equal quality and location in Missoula, MT, charged just $35.It’s a nice room in a really good location but it’s just a room, not a welcoming experience.

Exceptional

Superb

Perfect, cute and comfortable little...

Liked: Great price. Clean room. So so close to old town. This was just a place to stay near Sacramento at first, but once we got here, we wanted to stay. We would come back just to stay at this hotel and enjoy the little old town area.
Disliked: Wish we had more space to open our suit cases.

Perfect location and facilities for...

Liked: Great location, comfortable rooms, friendly staff.
Disliked: Bathroom light and "kitchen" area light on same switch so not great when one gets up in the dark to use the bathroom. The kitchen light wakes others up. I recommend fixing that.

Superb

Very good

Pleasant

Liked: Ashley greeted me and was very kind and accommodating. Loved the location and it has a beautiful scenery.
Disliked: The bed was very uncomfortable and the lighting in the room was not very good, the lights were in odd places.

Very good

Not worth the price

Liked: Good location! Very easy to get to. Easy parking , clean outside.
Disliked: Inside of the hotel and rooms were very dated, had a musty smell. The couch in the room was worn, tv had minimal channels/ poor reception and low definition. The air conditioner was loud. Definitely will not stay here again, especially for the price.