Laguna Hills Lodge

Passable

Liked: The hotel room was nice but nearby street noise was bad.

Exceptional

Superb

Passable

Disliked: The hotel is okay, but it definitely needs improvement in some areas. The room I stayed in had a cigarette smell, even though the hotel claims to be smoke-free. The elevator and stairs were visibly dirty, and I even found a spider in the elevator. On top of that, the front desk clerk seemed unwilling to help, as if I was bothering him whenever I asked for information. With some improvements in cleanliness and customer service, the experience could be much better.

Exceptional

Nice stay

Liked: Staff
Disliked: Old Facility

Still one of the best

Liked: Staff service
Disliked: None

Pleasant

Please see above comments.

Liked: Pool area and spa were nice and clean.
Disliked: Rooms are outdated. Our particular room was not very clean (Building "B", downstairs with hardwood flooring). Very limited bathroom supplies (one tiny bar of soap and one small bottle of shampoo were insufficient for the four of us). Breakfast has changed and is not what it used to be. People were not very friendly and hogged the food dining room. Used to have to present room voucher tickets for all guests and parking sticker for vehicle. Anyone can come off the street and eat in the dining room. In addition, operations were run by young men and women, and were not as friendly or accommodating as the older gentlemen and women who used to work there. I don't know if the hotel is under new management or not, but overall, we were disappointed and the hotel has gone done. Definitely not worth the $230/night we paid. Unfortunately, we will be staying elsewhere in the future. There are much nicer hotels for cheaper pricing.