La Quinta by Wyndham Orem University Pwy Provo Guest Reviews
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|3.2 miles from Orem centre|
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Robert Tue, 26 May 2020
We are torn about whether...
Liked: There is nothing we liked this stay. THE ROOM - Hated the vinyl floors. It was coming up in a few spots, it was cold and uninviting. The room was dirty. Under the recliner there were dust bunnies, hair in the bathroom on the floor, it was not ours, it was too long to be ours and we do not have black hair. The tub had really bad mineral build up. The water was not hot on our second day. There was a tub not a shower as we experienced on our prior visits. Also, the water was very difficult to turn off. You almost had to twist off the handle to get the water totally off. We have stayed at your motel many times in the past couple of years and this has been our worst experience. Our room was #115. Also the door was was hard to open, After using the key, the door stuck and you had to body slam it to get it open.
Disliked: We were really disappointed in there not being any breakfast. We realize the problem with Covid 19 and there not being able to provide a breakfast, this being the case, your should update your WEB site to reflect this so people are not anticipating a breakfast, also, the price of the room should be adjusted because of the reduction in services. This did not happen. We stayed two nights and asked for more towels, but we never got them. We made reservations for two nights and received a confirmation that this had been accepted, but when I talked to the person at the front desk, we were only booked for ONE night???? We also had problems with our keys, the only worked some times, we had to have them replaced and get a new set. Come on, we know you can do better than this even with Covid-19 around. YOU ARE BETTER THAN THIS, THe outside door ways were filthy. We feel like we should be compensated for this visit because of the horrible experience we had. Room #115 needs to be totally remodeled.
Donna Mon, 25 May 2020
Anonymous Sun, 24 May 2020
Mercedes Sat, 23 May 2020
Disliked: The rooms were filthy
Christine Sun, 17 May 2020
Michael Fri, 15 May 2020
Melinda Sun, 10 May 2020
Liked: The room was large which is really nice for wheelchair chair users.
Disliked: I'm in a wheelchair and requested a room with a roll in shower and got one. However the shower chair was so bent out of shape that if I sat on it I would have ended up on the floor. It took until the next day before they found a safe chair so I could take a shower. I had to request one a couple of times. It wasn't the staff's fault. The hotel should not have shower chairs with angeled out legs, they stretch out. Plus there was a lot of garbage piled up around the back entrance and by the door by the first elevator. The garbage was there the whole weekend and it grew.
Gary Fri, 8 May 2020
Disliked: Dirty and unsafe area and conditions
Robert Fri, 8 May 2020
Disliked: The staff was a bunch of beautiful people both physical appearance and friendliness it was a great place to stay only cut back is is a little bit more pricey than what I could have afforded but every once in a while I got to splurge
Anonymous Mon, 27 April 2020
Disliked: I was put into a room with a handicapped bathroom which was really dingy and dirty with no water pressure. The lights in the elevator were burned out. There wasn?t even a breakfast to go.