The start of my night I checked in at La Quinta Manassas. I had booked a king bedroom suite and was surprised to find two twin beds in my room. I had spoken to the very unfriendly concierge and was told there was nothing they could do about it and that I had to contact the site I booked it with. Frankly that's a pain in the ass so I dealt with it. I went to an event that night that was interrupted by phone calls asking when I planned on checking in. At this point I had been checked in for six hours. So I dealt with the friendly and helpful Kelvin on the phone. Apparently I was checked in as the wrong person, even though ID and credit card was provided. Later that night I got a call saying my card was invalid. I gave them my card number. The next morning apparently there was still an issue with my card. So I gave it to them once again and in turn was charged twice for a room I didn't even reserve. Employees like Kelvin were very helpful and kind. The other employees seemed like they could not be bothered and were unfriendly to say the least. I am very unhappy with this experience.

Liked: It is over now.
Disliked: Just about everything.

Very good

Liked: Good location, reasonably priced

Waste of money, horrible staff

Liked: Nothing. Worst place I have ever stayed.
Disliked: Staff were rude. Had a problem with the room I was booked and asked to be moved. Took 3 days of asking to be moved. Once I was moved the front desk clerk gave me a room behind the elevator that was 1/3 the size next to a room of contractors who liked to party all night. Asked to be moved again and was told the hotel was full. Asked the day clerk the next day and the hotel had 10 open rooms they could have moved me to. Clerk just moved me to the small room to be spiteful. Never stay at this place.

Exceptional

Comfortable stay

Liked: Cleanliness
Disliked: Nothing

Pleasant

Liked: Everything was great other than the staff.
Disliked: Front desk... .. Every time we have stayed there, we have always encountered front desk staff that seem to hate their jobs and they show their guest that. They need some customer service/relation training badly. Or just new front desk employees.

Met my expectations of my...

Liked: Staff at check in was friendly. Like the idea the entire hote is smoke free
Disliked: Nothing

Very good and relaxing.

Liked: The convenience and comfort.
Disliked: Pool was broke

super convenient location off RT66...quiet...

Liked: I like it when hotels make it easy to travel with a pet. La Quinta was one of the first to do this and they are still great at it.
Disliked: breakfast...bacon & sausage shortage

Great location, loud guests running...

Liked: Great location
Disliked: Barely cleaned room, staff was very brash.