SureStay Plus by Best Western Louisville Airport Expo Guest Reviews
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|6.7 miles from Louisville centre|
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Freddy Sat, 1 August 2020
Robert Fri, 31 July 2020
Tuyannia Thu, 30 July 2020
Sabrina Mon, 27 July 2020
It was close to the...
Liked: The staff was very nice and accomodating. The staff took care of managing breakfast so that not everyone was touching items. If a question was needed an answer, the staff was quickly to answer it.
Disliked: The bathroom area was outdated. The floor was also not mopped prior and was dirty but the staff took care of that immediately when called.
Karen Fri, 24 July 2020
I would stay here again.
Liked: The breakfast was excellent all 3 days. The staff served the fresh food. It was fresh, hot and met COVID guidelines. The staff was very friendly and the facility was vey clean. They did a good job of keeping the pool numbers down but available.
Disliked: I only would have requested a room further from the elevator and ice machine because of noise level. The walls seemed quite thin.
Amy Tue, 21 July 2020
Cozy and quiet.
Liked: Customer service was what is supposed to be.... EXCELLENT. friendly professional informative and just all around "Kentucky friendly". But in my room the knobs were broke on air conditioner. I do like it cold but others may not. Not a fan of dark colored painted walls... Depression thing.. need light. Lol. But the room was very clean and nice. I love the option of having a couch instead of another bed. They gave me a room..right by the door near my car . I can smoke practically right outside my room. There was a pool but I didn't get to go and a great breakfast that they will serve you. The hotel deposit wasn't said on booking site. Just that it would be held..... but there was a 250$ deposit I really wasnt expecting but I did have. They do not take cash neither. Plastic only. They follow covid guidelines. CUSTOMERS SERVICE with front desk breakfast and maid service .... The communication was very well and I was never disturbed. As long as you have caring, attentive, empathetic, professional, courteous and communicative staff....GREAT CUSTOMER SERVICE... everything else is minimal. Great hardworking staff at this property. The upgrade is much nicer by the looks of the outside. Just 2 months ago I passed by here and it didn't look so NICE AND CLEAN. it's truly perfect for a few nights and work travelers.
Disliked: The air conditioner needs knobs. And The dark blue wall, ( just a preference thing with me) and the tv volume wasn't very good. But a great big tv.
Ryan Tue, 21 July 2020
Tamara Sun, 19 July 2020
Will definitely stay again
Liked: Breakfast was phenomenal!!!..bacon.. egg and pepper omelette with hash browns Saturday.. biscuits and gravy. Sausage and scrambled eggs Sunday!! Due to covid the ladies served us and they were awesome.
Disliked: The pool restrictions were 10 ppl to the pool which was hard to regulate. With it being so hot.. my kid never got a chance to swim so the money we laid to have a pool on a hot day was disappointing for the weekend stay
Ben Sat, 18 July 2020
Surprisingly nice place.
Liked: They worked hard to provide a hot breakfast during the Covid pandemic restrictions. It was very good.
Dan Sat, 18 July 2020
Was quiet, clean and priced...
Liked: Slept to late for breakfast
Disliked: Sofa bed was not very comf.