La Quinta Inn & Suites by Wyndham-Albany GA, Albany

first and last time at...

Disliked: the water smelled, the hotel needs updating, the breakfast is horrible. the staff is nonchalant. and Lethe booking price was more than the actual hotel price.

Very good

Good

Exceptional

Liked: The location
Disliked: Trip was too short

Exceptional

I will never book at...

Liked: Honestly, there were many things that I didn’t like about this room. I will say I like the layout of the room but that was all.
Disliked: I booked this hotel before for the first time and after a long day I checked into the hotel and went to take a shower. I looked up and noticed a USED wash towel with pubic hair on it. I immediately got out of the shower because at that point I quickly realized that the bathroom wasn’t properly cleaned. My husband and I packed our items and went to the front desk to advise the receptionist of the issue and requested to be refunded for the room. The woman was extremely rude and unapologetic. I was refunded and told myself I will NEVER book this place again. Then recently for Memorial day weekend, I mistakenly booked this room and couldn’t opt out unfortunately. So I bit the bullet since it was only for one night. I can say that this time around the receptionist was MUCH nicer. We checked into our room and the room was clean for the most part, however the bathtub was caving in and had a dent in the middle with a brown ring in the middle of the shower because all of the water ran in the shower did not all go down the drain. So basically after you shower, you can expect the water to not go down all the way as it should. The tub also leaks so water from the shower was all on the floor which is why the bathroom door was chipped and damaged. The lobby was also not cleaned! It was just a overall bad experience and going forward I will never Mistakenly book at the La Quinta again. If you’re ever visiting Albany, GA the Hampton is much much better and clean! The La Quinta seems to be more about quantity than quality and it shows.

Superb

Liked: The staff was friendly and helpful. The rooms were clean and comfortable.

Exceptional

Liked: Everything was nice and clean, very comfortable

Exceptional

felt threaten and was harnessed...

Liked: I arrived and the room smelt horrible ! I do have a small dog and my house has never smelt this bad 🤮. I called when I booked the hotel to ask about the pool and they said nothing is wrong with the pool . so Saturday at 4:30 my daughter and family came to the hotel for we can go swimming and spend time together! we’ll I was in formed by ma at at the service desk and called someone about the pool . then she waited til we were alone and told me that the chemical are not good in the pool . I said well this is really messed up! I’mleaving tomorrow and wanted to go swimming . at that point the ppl that she was helping was back and I said to her this morning I came to eat at 8 am and there was no food nothing ! and at that point she had told me to shut up! and I told her I’m a paying customer that it’s not right the way your speaking to me ! she threaten to call the police ! I was not loud cursing irate! She was she threaten to call the place I felt threatened at that time. I did not feel safe in that hotel, because she told me she was going to have press charges I’m like for what ! I decided to walk away at that point she asked me my name I kept walking! I went to my daughters instead, came back, walked through the door. I had my phone recording. I did take a picture and she said she didn’t care. Then I took my dog outside and she harassed me then too I have video of those I would like for La Quinta‘s manager to address this issue watch it on the security camera. I would really like to press charges against her because she threatened me I paid over $500 to stay in this hotel where I was threatened by the customer service. I’m really upset how she act like she was a victim attacking me, and I have witnesses there, if this is how people are going to act when you address issues that your having ! they don’t need to be working in customer service ! so will never stay at a la Quinta again! I would really like a refund ! for being harassed!
Disliked: I didn’t ! smelt horrible ! I should of called booking and left ! disappointed! the shower I almost fell because the bottom of the tub is v shaped ! never experienced this ever ! it’s definitely a liability !