La Quinta Inn & Suites by Wyndham San Marcos Outlet Mall

Very good

Exceptional

Exceptional

Exceptional

Liked: It was nice and near the outlets. We only stayed one night.

Horrible

Liked: It was close to the location we were going for.
Disliked: I didn’t like the way a concern that I had was not addressed and was given multiple answers about when the manager was available to speak to me. The manager did not provide good customer service or try to explain demonstrating understanding to the stressful situation about an error on his staff.

Front desk gal was friendly...

Liked: Location was great- safe, well lit, clean. We didn't have breakfast so I can't comment on that, but the breakfast lounge was full of happy people when I passed by in the morning. The front desk gal (same gal at check-in and check-out) was exceptional! She was very friendly and efficient.
Disliked: Nothing could have been better. Room was very clean and tidy. NO complaints whatsoever.

Very good

Pleasant

Staff sucks

Liked: Clean
Disliked: Upon check in I requested late check out, I’m guess the front desk attendant didn’t know how to add that to my stay so she just told me to call the morning that I’m checking out to request late check out. So I did and they told me they couldn’t do it because they were all booked even tho I requested it upon checking in .