La Quinta Inn & Suites by Wyndham San Francisco Airport North

Exceptional

Liked: I was surprised that I had to pay for parking. When I explained to the hotel manager that I was only there for six hours checking in at 10 PM and leaving at 3:30 AM for a 6 AM flight she gave me a parking voucher which I appreciated. I found that she was very reasonable.
Disliked: When I parked in a parking space at building B. I was rushing in the dark at 3:30 AM and luckily I didn't hit a truck that was parked along the curb in back of me. I barely had room to back out. I didn't realize those were designated Parking spaces since they weren't marked.

Exceptional

Superb

Exceptional

Superb

Exceptional

Exceptional

Liked: Great customer service about 30min from pier 39 definitely recommend

Exceptional

Bad

Disliked: Subject: Concern Regarding Unprofessional and Discriminatory Treatment During Check-InDear La Quinta Wyndham Management,I am writing to formally express my concern regarding an upsetting experience I had at your San Francisco Airport North location on April 19th. I had a confirmed reservation for one night; however, I was never officially checked in due to the conduct of the front desk staff.Despite presenting my valid ID and credit card for the deposit, the staff member refused to register me and instead insisted that I complete a form asking for unusually invasive information — including my primary language, home address, nationality, and other sensitive details. The nature and tone of the questioning felt discriminatory and made me extremely uncomfortable.She also stated that my reservation was non-refundable and charged me a $50 deposit, despite the fact that I was not allowed to check in. Her tone throughout the interaction was dismissive and rude, and she acted in a manner that felt mocking and degrading in front of other guests waiting in line.This experience left me feeling humiliated and disrespected, and I do not believe any guest should be treated in such a way.I respectfully request that this matter be investigated and that I receive a formal response regarding how it will be addressed. Additionally, I would appreciate clarification regarding the status of the $50 deposit that was charged.Thank you for your time and attention.