Name: La Quinta Inn & Suites by Wyndham San Bernardino
Address: 225 E Hospitality Lane, San Bernardino, CA
Telephone: (888) 608-6346
Rating: 4

Very good

Liked: Breakfast and clean
Disliked: No ice in machine

Exceptional

One problem we had was...

Liked: Breakfast was OK would’ve been nice for a few other options like real oatmeal or bacon bed. It wasn’t bad.

Not comfortable because of air...

Liked: No comment
Disliked: Aircon trembling sound when on. Could not sleep well. I Prefer hotel built with centralized Aircon.

Good

Superb

Liked: We were there for 8 days. The front desk staff knew we were there watching our granddaughter play in the Little League Softball Regionals. Everyday they asked how the girls did and cheered the wins. Washington won and are off to the World Series
Disliked: Friday night just before midnight a church group for young adults checked in. They were a floor above us and were going back and forth between rooms opening and closing doors and yelling. This went on until after 2am. It was lack of supervision and maturity/respect on the church group. Not the fault of hotel.

Lovely

Liked: Lovely place to stay. Great staff, good breakfast and facilities all clean.

Exceptional

The staff are horrible, and...

Liked: It was clean and a great location.
Disliked: The staff were very disappointing, because I asked the staff several times to exchange the refrigerator in the room. The first time I asked the front desk associate at 9:00 am if they could exchange the refrigerator. Because the refrigerator was not expelling any cold air from the blower. Mainly because there was hardened thick slab of ice stuck to the back of the refrigerator and the cold air couldn’t escape from the blower. I explained this to several different staff, and they told me several times they would look at the refrigerator. Well they never did look at the refrigerator, and by 8:30 pm I asked for the last time, and she said she would call the manager. About an hour and a half later she calls me back, tells us the maintenance man is stuck in traffic and if we need something refrigerated we need to take it to the front desk and they will refrigerated there. This statement irritated me to no end! I didn’t take my stuff to the front desk, because it is none of their business what I needed to refrigerate! We paid a lot of hard earned money for a room that worked, and I chose this hotel because the hotel offered a microwave and refrigerator in each of their rooms! Well my refrigerator didn’t work, and I needed the refrigerator for personal items that needed refrigeration! The staff are liars and unreliable!