La Quinta Inn & Suites by Wyndham Reno

Disaster. Horrible customer service.

Liked: Terrible front desk service
Disliked: Ignored multiple requests to cancel booking months in advance. Was fully charged.

Was very comfortable

Liked: The cleanliness
Disliked: The weird outlay

Pleasant

Disliked: The tub was not fully clean; there was a trace strand of hair and dirt. There was no trash can in the bathroom, but otherwise, all was well. There was no stinky smell in the room.

Disappointing

Liked: Room cleaness
Disliked: No breakfast served even mentioned during booking, no good wifi connectivity, no good access to room,

Bed doesn’t make up for...

Liked: The room was fine, probably the only solid part of our stay, but there was a random water bottle, still half drunk, sitting on the nightstand and the TV had a big ding in the screen.
Disliked: Took 10 minutes for someone to come to the front desk to check us in, he was nowhere to be found, their ad says they have a pool, wifi, and breakfast…. Pools closed for a year, NO internet, and breakfast was a muffin & juice. Property was in bad shape, caution tape over hand rails, run-down and not pretty

The stay was the worst...

Liked: the location
Disliked: The false advertisement of a complimentary breakfast and no housekeeping.

Hotel staff was great. Very...

Liked: Hotel was nice the part of where the hotel was located wasn’t the best.
Disliked: Walls are thin, location of the property made it feel less uncomfortable.

Exceptional

Exceptional