La Quinta Inn & Suites by Wyndham Houston Bush Iah South

Very disorganized

Disliked: We got double charged !We had already paid through booking and we were greeted by a very frazzled employee at check in (around 7pm) who asked for our credit card . We mentioned we had a booking through booking.com and that we had already checked in via the link sent by La Quinta.Apparently he must have used this credit card to charge us for the night - again - as we were charged for a night directly by La Quinta !!

Good

Standard airport hotel.

Liked: Airport shuttle, location near airport.
Disliked: Too much disposable stuff at breakfast---plates, cups, utensils, etc..... Seems super wasteful.

very good

Liked: Shuttle from airport was easy. Check in great. Breakfast very good
Disliked: The pool was unable to be used - in 35 degree heat

Amazing hotel with great staff

Liked: Quiet and clean
Disliked: Nothing

If it was just the...

Liked: The room was nice, it was clean and quiet and overlooked the pool. It had air con , two double beds and a good bathroom. The TV screen was a good size.
Disliked: There were no tea bags anywhere, not in the room, not in the common area. No fresh milk except at breakfast. Breakfast was disappointing, soggy scrambled eggs, very processed meat patties, plastic wrapped muffins that were weirdly sticky, textureless bread, paper plates and plastic cutlery. No fresh coffee, just a machine, no regular black tea. ( There were a few herbal tea bags at breakfast but these disappeared for the rest of the day.) The pool furniture was broken in places and looked neglected. But the worst part was the communication. Noone answered the phone or Booking.com messages, so we could not get a shuttle from the airport and ended up paying for an Uber. When we got to the counter there were two young girls on the desk who said the phone never rang . We later learned that they were having problems with the phone. ( Their number provided by the Booking.com website was disconnected. We found another number by searching online, the phone rang but no one picked up. )

It was good

Liked: Staff,room temperature and bathroom cleanness
Disliked: The food for breakfast was salty and there's a little problem with the hot water for shower, it too much time for the hot water to come

Very good

Liked: Nice Stay

What we spected is what...

Liked: The comfort of the rooms and the beds where nice.All the areas where we walk were clean and smelled good.My family liked the experience and the breakfast was ok, all you needed where available
Disliked: The sounds and shakes of the elevator was disturbing.This was at the ups, not so likely at the downs.And other thing is that the brass of the inner walls was unpolished, its seams to be older than the hotel