La Quinta Inn & Suites By Wyndham Burleson Guest Reviews
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|2.0 miles from Burleson centre|
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Kathy Sun, 21 July 2019
We will not patronize this...
Liked: The facility was outstanding. The Reservations? Representative called the day before we arrived and asked us to change our king room and offered to upgrade our room to a suite at no extra charge. However, before this interchange took place, we added one night to our original reservation. When we checked in, the hostess informed us that we would have to check out the next day and then check back in. When asked if the reservation could be changed to three nights instead of two nights, the hostess assured us that there was no problem and that she would take care of the matter.
We were quite busy the next day and were surprised to find that the front desk had sent a voice mail that we had missed our checkout deadline. When we returned to our room, we immediately went to the front desk to rectify the ?problem?. Instead of admitting an administrative error, the front desk refused to acknowledge their mistake nor was there a manager on sight who had the authority to work out the problem. We ultimately chose to cut our stay short and checked out the next morning. We will NOT patronize the La Quinta in Burleson, Texas ever again. Hampton Suites was right next door.
Disliked: Reservation communication.
Jose Tue, 16 July 2019
Jimmie Sun, 14 July 2019
Liked: Clean and quiet with amp free parkinh
Juan Thu, 11 July 2019
Anonymous Thu, 11 July 2019
Lawanda Thu, 4 July 2019
Liked: The breakfast was good, kids enjoyed the pool
Disliked: The beds were uncomfortable , lighting in the room very poor, no housekeeping they don?t clean only leave towels.
Elizabeth Wed, 3 July 2019
Liked: . Enjoyed all of the amenities, swimming with the grandkids, location and accessibility to shopping and food. Met a lot of friendly travelers and staff was exceptionally friendly.
Disliked: Breakfast was great except slow restocking and customers waited 20 minutes just to make a plate waiting for the hot food to be refilled.
Jerry Sun, 30 June 2019
It was comfortable, affordable, and...
Sondra Wed, 26 June 2019
Worst hotel ever
Liked: The location was the only thing I liked about this hotel.
Disliked: First off our bathroom was dirty and so were the walls. Then the people above us stormed until 6am. The power went out because of a thunder storm at 9pm and we had no electricity until 11:30am the next day, so we had no AC and my husband couldn?t use his CPAP and had a horrible night!! Never again will we stay at this hotel.
Whitney Sat, 22 June 2019