Great location. Close to restaurants.

Liked: I loved the location and the grounds for the pets. It was more than I expected. The staff was excellent and the breakfast was unexpected. The room was very clean.
Disliked: The room took forever to cool off. The curtains had been left open during the day. I was surprised that the pool was open--those outside the pool were not wearing masks.

Pleasant

Liked: Room was clean
Disliked: Walking into the room it had a very strong odor like wet dirt may have been the carpets. It was disappointing but that was my only issue.

Horrible

Liked: The front desk was absolutely rude, he said they don?t accept credit card but the customer behind me was able to use a credit card. He would not let me know why I was not able to use my credit card

This place is not suitable...

Liked: Nothing with this location was pleasant
Disliked: couldn't unlock my room with not just one set of keys, but two sets!

Poor

Liked: Not sureNothing comes to mindVery poor
Disliked: Staff was very rude when we tried to extend our stay. The room smelled and though the cleaning lady sprayed the room, it still smelled and the bed and sheets smelled.

Great facility in an excellent...

Liked: The full breakfast was great, not just continental foods. The location was excellent, near everything that one could ask for! The facilty was clean and the staff practiced all methods that made us feel safe during this COVID-19 period!
Disliked: The facility didn't accept the bank card that I used to hold the reservation which forced me to use a credit card that I didn't plan on using to avoid an ATM fee for cash. Also, there was no elevator service to the second floor. This could be a problem for a handicapped person if there was no more availability on the 1st floor.

Exceptional

Liked: Courteous staff very helpful
Disliked: None

Awesome

Liked: I love the bed
Disliked: There was nothing I dislike

Best pet friendly place

Liked: We travel from Canada to the Yucatan with our dogs and this place is by far the best for anyone travelling with their pet.. made sure we had ground floor and they have an outdoor dog run that they even supply poo bags for.. the staff is very friendly, you would swear they were Canadian!! Lol. Definitely the place to go if u have a pet and price was very affordable..
Disliked: It was in all a very good experience