La Quinta Inn & Suites by Wyndham Huntsville Research Park Guest Reviews
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4.5 miles from Huntsville centre |
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Kristen, Conway, visiting Orion Amphitheater Wed, 30 August 2023
Upon check-in everything seemed okay. We dropped our stuff in the room and hit a restaurant and the REI sports store before we went back to change for our concert. After we returned to the LaQuinta, well after midnight, we discovered that our beds did not have any blankets! They were simply made up with sheets. When I looked in the usual places where linens are kept (closet and drawers) I discovered that not only were we out of luck without any blankets, but we found the previous guest's dirty laundry in the chest-of-drawers! I called to the front desk to request blankets and to report my findings. Once I got down there, the front desk staff greeted me with, "Ma'am, those were not my clothes." I was not amused. The staff repeated the line to me, ad nauseam, as if trying to get me to laugh at "the shituation." I didn't need humor, I needed the staff to be a little apologetic and professional. Additionally, the housekeeping seems to be historically under-managed, as the corners of the bathroom floor are absolutely caked with dirt, dust, and debris. As I sat upon the commode and pondered how I would go about cleaning it, I came up with a game plan that included a metal putty knife, toothbrush, and toothpicks. There was that much gunk caked in the corners. It was gross. There were children's stickers stuck on the desk. Those rooms are not properly attended to. I did not feel safe at that location. There was a gentleman who popped up like "Where's Waldo" each and every time I came out of my room. . . there he was, every place I was. Wherever I was, he tried to speak to me. I am not a shrinking violet who is scared of people and I fully speak to strangers, but this gentleman was different. He followed me everywhere, as if by magic. I did tell the staff when they had to deliver a blanket to me. The staff did do the right thing and call me from the front desk for a complete description of what had happened once they returned to the front desk. I have worked the night audit job at a crumby motel before and never encountered such shenanigans as I had at the Huntstville, AL LaQuinta. I will never take my chances there again. DO BETTER. Signed- Young Gen Xer who wanted to save a bit of money
Liked: It was close to the Orion venue. That's it.
Disliked: Housekeeping. Harassment. Quality of service.
William, Fort Payne, visiting Orion Amphitheater Mon, 28 August 2023
Quiet, clean rooms with a Dennys out front. Very affordable.
Disliked: None really. Exterior was a little shabby but that's not a big deal.
Melissa, Huntsville, visiting Orion Amphitheater Mon, 31 July 2023
It's by far one of the worst hotel/motels I've ever stayed in. Highly do NOT recommend this place. The smell is disgusting. The pool is covered in cat urine. Staff is unfriendly. The place is gross!
Liked: Not one thing was good about this hotel.
Disliked: My key didn't work twice. It's an outside hotel in a bad part of town. Pool was closed. Outside smelled like cat urine. Staff was rude when I had to go in at midnight asking to rekey my key, for the SECOND time.
Brigette Sun, 21 April 2024
Exceptional
Michael Sat, 20 April 2024
Passable
Kymber Fri, 19 April 2024
Very good
Liked: Room
Disliked: No key card to room
Lisa Thu, 18 April 2024
Safety and comfort were not...
Liked: The staff was fantastic. They were very helpful and friendly.
Disliked: We did not receive housekeeping services the entire stay despite not having a dnd sign up. Our shower was only hot in the morning for some reason. There was construction going on right next to us. But honestly the biggest issue was this-We were informed via phone call before we got there that their key machine was down and they were working on it. At check in we were told it would be fixed the next day and until then, they would escort us to the room whenever needed. Whenever we did though, I was never asked to verify it was my actual room, and I had to say my room number in a lobby full of people that were doing the same thing. That was a HUGE safety concern, especially considering it was exterior corridors. Also they would not wait and open it in front of you, just open, prop the door so it didn’t close and move on to the next one. Thankfully I was not traveling alone. The issue was not resolved the entire stay (4 nights).
Richard Tue, 16 April 2024
Affordable, convenient and clean
Liked: It is being renovated so I got a new room
Disliked: Still under construction and the lobby seemed depressing
Lashawnda Mon, 15 April 2024
I will not use this...
Liked: Nothing
Disliked: Breakfast was horrible, the staff had to keep letting you back in your room, no keycards, no wifi, water was ice cold, loud noise early in the morning, and parking was horrible.
Deatrice Mon, 15 April 2024
Exceptional
Liked: Staff is amazingly awesome..
Disliked: Being upstairs and parking
Barnes Mon, 15 April 2024
Mt stay went well but...
Liked: I didn't have breakfast, but the location was great
Disliked: The vending machines could have had up to date items in it
Lynwood Fri, 12 April 2024
Good
Malik Thu, 11 April 2024
I definitely will be coming...
Liked: The rooms were very nice and clean and the front desk staff were very helpful and friendly.