Staff was VERY friendly and helpful. Our experience was pretty good. The room was a little expensive but it is Austin and it was a weekend. I would do it again.

Exceptional

totally worthless. I will never...

Liked: very messy
Disliked: front desk never pick the phone and rude to help

I came for business as...

Liked: close to everything we needed
Disliked: very dated but clean

Good location with spacious room....

Liked: The location was perfect. Also, the room was quite spacious.
Disliked: Only it was very far from the elevator, secondly, the hallway has a particular smell.The breakfast does not have black tea. The staff was not nice

Overall Experience

Liked: The hotel was centrally located in a great location downtown. Close to everything!
Disliked: When we arrived the first day there wasn’t anyone at the front desk, shortly after we heard someone yell “Credit Card and License” which startled me because she literally yelled it. When she approached the front desk I asked her “were you yelling that at me” and she said yes because your checking in right? No proper greeting or anything. The hotel needs a lot of work, the exterior looks beaten down. Needs a new paint job or power wash. We had an interior room and the hallways smelt like mold. Our room was clean, no signs of any bugs but older as well. The shower ceiling had yellow stains and what looked like mold on the ceiling. I asked the front desk for more soap and they didn’t have any. Overall the only plus is the location, would not stay there again.

Disappointing

Bad

Passable

Liked: breakfast
Disliked: Dirty property needs to be cleaned up

Poor