La Quinta Inn by Wyndham Austin Capitol /Downtown Guest Reviews
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|0.8 miles from Austin centre|
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Kerri, Roanoke Mon, 18 May 2015
Staff was VERY friendly and helpful. Our experience was pretty good. The room was a little expensive but it is Austin and it was a weekend. I would do it again.
Anonymous Sun, 31 May 2020
Due the circumstances, my boyfriend...
Liked: The only thing my boyfriend and I liked was the man at the front desk. He was very helpful in canceling our stay and understanding our circumstances.
Disliked: EVERYTHING. The bedroom was filthy. There were stains on the bedsheets, our toilet was clogged/making noises when it wasn?t in use, the carpet was sticky, the room had a smell of cleaning products and cigarettes, and I could go on. NOTHING like the images shown, terrible place to stay.
Jacob Fri, 29 May 2020
Charles Fri, 29 May 2020
Liked: They did not inform us at the desk when checking on that there was NO breakfast. I would not have stayed here if I had known that! Also I informed the desk that the light was out in the bathroom, he said he would personally take care of it because the maintenance person was leaving for the day. He did not replace the light bulb! Had to shower and use the toilet in the dark! Unacceptable LaQuinta!!!!
Disliked: Advertised breakfast, but in reality NO breakfast and no staff alerted us to this when checking in! No light in the bathroom.
Angela Thu, 28 May 2020
Could?ve been better with more...
Disliked: The pool wasn?t open because there was poor staff. They didn?t promise as much as they do on the website.
Libby Tue, 26 May 2020
Liked: Okay if the price is right, to pay more than $75 a night here would be too much.
Disliked: Management and Security do not manange who parks on their lot. Luckily the wkend of Memorial Day parking was free (at hotel and across downtown street parking), but Management does absolutely nothing to manage parking on their site. There were none available for the three days I was there. When I phoned front desk, a male concierge was rude and stated ?ma?am we have 3 levels so I don?t think it?s possible you can?t find a spot!?, as if I was lying! Then as I tried to speak to explain the situation better, he continued to talk over me, very condescending as if I was a bother. As a manager in the industry, he should have a better approach to a customer?s complaint and concern. He ended the call as if he was annoyed and said ?I?ll have security check it out?, and it couldn?t have been more obvious he has no intention to do so. The tired, barely mobile security guard is a whole other story as he failed I have any attempt at monitoring or securing anything the entire time. Other than management and security, the hotel has a party vibe and very diverse crowd. From younger to older, to locals to travelers, to druggies to hippies, to artists to business people. People stay for the location & price, absolutely nothing else.
Humberto Tue, 26 May 2020
Juan Mon, 25 May 2020
William Mon, 25 May 2020
Fantastic location and value?
Liked: Location was great! The room was clean and comfortable. The staff was great. I ended up having to stay longer than I intended. The staff worked it out so that I could stay in the same room and even extended me at the same rate, which was very helpful to me! Thank you.
Disliked: Everything was good.If the motel is full, it seems to me like parking might become a problem.
Ezra Sun, 24 May 2020
Great value! Good location
Liked: The interior of the room was clean, and comfortable. Good value and amazing location
Disliked: The exterior of the building like the elevator and facade looked run down. Room was somewhat cheap. There's a nearby homeless shelter but you can avoid them.
Anonymous Thu, 21 May 2020