Exceptional

Liked: The staff was very helpful when I needed items and when I had questions. I was impressed with how large the room was and had everything I needed. I was there due to my husband having open heart surgery. I loved the convience from hotel to hospital. I felt safe with the well lit parking lot and it was always litter free. I will use this hotel again if I need one.
Disliked: N/A

Exceptional

It was excellent!

Liked: The property was very clean and part newly remodeled. The staff were friendly and make the stay very pleasant. The staff (Jesse & Ernest) are excellent, cheerful people.
Disliked: Nothing

While the facility needs upgrades,...

Liked: Staff was great throughout our 4 night stay. Our 1st floor ADA room met our expectations for accessibility. Location was convenient for activities in Waco.
Disliked: They are in the process of starting to renovate, which the facility is in need of. Not sure of the extent and timing, but the room carpet, baths, walls, etc… all need work. Room cleanliness was fine, but lounge area and hallways could have been better.

Very good

Liked: The spa tub in our room

Very good

Exceptional

Exceptional

Bed bugs!!!

Liked: I like the location and the staff
Disliked: I did not like that I got aye up by bed bugs and when I showed the front office they did not offer my money back. I want a refund. And also have pictures of the bed bug bites on my arms.