La Quinta by Wyndham White Plains -Elmsford Guest Reviews
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|1.3 miles from Elmsford centre|
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Duane Sun, 16 February 2020
Anonymous Sat, 15 February 2020
Kerry Mon, 10 February 2020
Danari Fri, 7 February 2020
Jose Wed, 5 February 2020
Frd Tue, 4 February 2020
Liked: While I was pleased with the upgrades, I was not pleased with all the staff. My family reserved several rooms for Moms 100th Bday after I made my booking, when I called to confirm my dates the rudeness of / female- male staff was not acceptable.. Two days after I left a message for a ?manager?, I received a call back. Instead of first apologizing and getting my story she immediately defended her staff member. Our conversation went downhill immediately. I told her she knew her staff was wrong by defending him and not listening or appeasing the customer. However my checkout experience was wonderful.
Disliked: The early end to breakfast/brunch on weekends.
Gbolahan Mon, 3 February 2020
Neeraj Sun, 2 February 2020
Pamela Sat, 1 February 2020
R_mcintosh Fri, 31 January 2020
There might be better in...
Liked: the room was large and the staff were friendly. it made checking in and out easy. The room was clean as well. including the bathroom. I was able to order food delivery straight to the hotel. Breakfast was okay. Lobby looked recently renovated.
Disliked: the hotel is a little tricky: the rooms and the lobby are connected, but it doesnt look like it. for the first day of my stay, i was walking/driving from the front to the back of the building whenever necessary. Also, I'm not sure if it was my room or the hotel in general, but i found myself stepping on soggy carpet in a couple spots (possible leaky building? It rained hard the first day) which was annoying because then my socks were all wet. I have stayed at other La Quintas in the past and they have been wonderful! This one was average, and the price was higher than the others that were in more favorable locations.