La Quinta Inn & Suites by Wyndham South Bend

Very poor

Disliked: The floors were filthy. Old toe nail clippings all over the floor. I asked them to clean and they didn’t bother doing it.

Unsatisfied

Liked: The beds were comfortable. The area was super quiet. They had a large selection for Breakfast. Staff was amazing.
Disliked: I didn't like that my room was dirty. Toilet was dirty with pee stains on the toilet seat. Bedsheets were stained. And pool was super dirty.

Liked: It was alright the smell in the room was weird, and there were no pillows on the couch when I was sitting
Disliked: The smell of the room, it smelt like a chemical, and there were no pillows on the couch to sit and watch TV

Perfect location for fly in,...

Liked: Super close to South Bend airport, and the shuttle is free. Lobby spacious, and breakfast area clean. Breakfast staff superb! Front desk staff responsive and generous.
Disliked: Room was not clean. Bed not made up. Dirty floors. Toilet articles of mixed brands; their provenance was unclear. Bathroom floor not mopped. No vacuuming around bed. Missing coffee supplies. Pool shut down by the health department.

A big mistake

Liked: I have the email saying I could cancel up until six o'clock at four forty five I called say I needed to cancel they set me to booking dot com. I call booking.com.The phone message says I can use AI or talk wiith a human. Ai doesn't help. I'm supposed to call a number to talk to a human. I'm told there's a thirty Minute , wait. At twenty eight and a half minutes a human comes on. She is.Very nice , but tells me I have to Cancel through the hotel. I try that and get nowhere. I am told You will send a message to the hotel To which they need to respond in forty eight hours. I call the hotel But do not Get confirmation of cancellation. Then there are just a whole bunch of emails in my And my.Credit card has already been charged. This is all rigged. I will not state a La Quinta in the future.Nor will I use booking dot com.
Disliked: Booking.com

Exceptional

Very good

Will never stay here again!!!!!

Liked: Location was ok
Disliked: Rooms dirty, left dirty towels in bathroom, trash in cans, AC not working, TV didn't work, was double charged by hotel and booking.com. They could not help, nor were they concerned at all! Will never stay here again.

Has potential to be a...

Liked: Nice size rooms. Great location. Accommodating staff. Decent complimentary breakfast. Decent pool.
Disliked: Dusty, dirty, stained room furniture, smelly (mildew and unclean), loud air conditioner.