La Quinta by Wyndham Rockford, Rockford

4.5

Wonderful - 4.5 out of 5

Sid Tue, 30 May 2023

Superb

Very good

Good

Liked: Good location and staffs plus breakfast
Disliked: No comment next trip will stay here again

Exceptional

Perfect

Liked: Room, pool amenities, breakfast and staff is super friendly and helpful.

Needs updates badly

Liked: The pool area and entrance are nice looking.
Disliked: The room was very outdated, the bathtub wouldn't drain, and my door didn't want to open when I got there. It wasn't vacuumed very well at all, and our pull out didn't have sheets for my kids and super dirty underneath.

I personally will not be...

Liked: location was great
Disliked: we had toilet issues. the toilet kept backing up with even the simplest tissue in the bowel once flushed. several times throughout the day. we called to the front staff to bring a plunger because the bowel with the water was spilling on the floor. and the front staff told me I had to go down and get the plunger. I didn’t want to leave it unattended, but I had to go get it. when I came back up the toilet water was spilled on the floor. I asked if I could keep it up there since it had backed up multiple times, and she stated no because they only had 1. which was a complete inconvenience, resulting in another trip downstairs. my bed sheets were dirty so we asked to change them. it took over an hour for them to change them. when we looked at the “new” sheets, those also were dirty. Dirty as if there was dirt and dark mud stains on the sheets as well as the top comforter. At this point, I just kept the sheets and went out and purchased sheets. Another this when I got to the hotel, the first check in woman was rude and not friendly. She had long blonde hair and was unpleasant when approached. she told me that she could not help me, and that I needed to wait for the other woman to check me in. All awhile she just stood there staring at other customers as they came into the building. One last thing, I do love staying at La Quinta hotels and the Wyndham branches, but one thing I will say is the photos do not match the hotel rooms. That was a definite disappointment on top of my other issues with my stay.

Not good

Liked: The bed was comfortable
Disliked: There were about 20 kids in the pool up to closing at 10pm. My husband wanted to get a swim in to relieve pain in his back and he had to stay clear against the edge and no swimming because the kids were throwing other kids up in the air. It would be nice to have adult swim time if wanted by adults. Also no one was there to check out to ask questions. Also checking in the worker was sitting in a chair right by the door and I had to make noise at the desk to check in.