Exceptional

Liked: The staff was excellent. Especially our check in representative. She set the tone for the rest of our stay. I think her name may have started with an "O". Very helpful with city suggestions. Best customer service I've ever had at a hotel. I could tell they were smiling under their mask
Disliked: Towel count in bathroom. I would have liked to have a second set of towels to use the next morning that I didn't use the night before.

Exceptional

Liked: The room was very neat and clean. The staff was nice and welcoming.

Exceptional

Exceptional

Good

Liked: Good location and atmosphere
Disliked: The westside says breakfast included and at the hotel they said they are not offering breakfast anymore . And the price didn't change without breakfast

The location was the best...

Liked: I like the location of the hotel and friendly staff.
Disliked: The hot water was luke warm, there was a stain on my bedsheet, the pool and breakfast wasn?t available due to Covid-19 but I never saw this mentioned on the company website anywhere, and although there was shampoo provided, it would be nice to have conditioner as well.

It was in a great...

Liked: Staff and location
Disliked: Cost of parking

Bad

Very nice! I would definitely...

Liked: Location Price Appearance
Disliked: Parking & view from the room