La Quinta Inn & Suites by Wyndham Minneapolis-Minnetonka

Disappointing

Disliked: Room wasn’t cleaned

Exceptional

Liked: The rooms were big. The breakfast was awesome and the staff was friendly. Great location

My stay was comfortable and...

Liked: I really enjoyed the breakfast—there was a good variety and everything was fresh. The room was clean, quiet, and comfortable, and the bed was especially cozy. I appreciated how well everything was maintained and how relaxing the atmosphere felt during my stay.
Disliked: Overall, my stay was pleasant, but there were a few minor issues. The room could have used a bit more soundproofing, as I could occasionally hear noise from the hallway. Also, the Wi-Fi connection was a bit spotty at times. Nothing major, but worth noting for future improvement.

Disappointing

Disliked: Not clean. Needs a lot of maintenance

If you want a reasonable...

Liked: Location was good for where we were visiting and fairly quiet . Beds comfy
Disliked: No hot water! I asked to be moved and they said that wouldn’t guarantee hot water. A lot of cosmetic issues hair dryer did not work

The worse hotel experience I...

Liked: Location and pet friendly
Disliked: Mold in bathroom , ripped up flooring in elevator , front desk staff were not well trained , toilet overflowed the first night we stayed .

Overall, we liked it and...

Liked: The staff - all very helpful. It was very quiet, despite being near the highway. We liked the breakfast. Everything worked (refrigerator, lights, clock, AC), which sounds like a small thing but we recently stayed in a motel where nothing worked, so we appreciated this one.
Disliked: The bathroom - the door didn't shut without sticking or making a huge racket; the veneer was peeling off; the shower curtain wouldn't stretch (or stay) to the ends of the rod. Water took a long time to get hot.

Wonderful

Liked: Great location and clean
Disliked: Need more offer on queen beds

Pleasant

Liked: Issue with the room was sorted out with a change at no extra cost to us. The person at the front desk who sorted things out for us was called Maureen. She was a shining example of how to do customer service, always greeting us with a big Minnesota Hi!!, and happy to resolve any issues we had, from changing our room to giving us fresh towels. Nothing was a problem to her. She was Great!
Disliked: Person checking us in had no idea how the card payment machine worked. She first tried to say our card was declined and then, after phoning her supervisor who gave her instructions on how to use it, acted as if it was our fault she couldn't do her job. WE WERE NOT HAPPY.