Exceptional

Very good

Disappointing

Disliked: Very disappointing for a La Quinta brand. TV remote only worked sometime. I couldn't turn off or regulate the heater, and the room just felt shabby. The staff was fine given the difficult.weather circumstances.

Exceptional

Liked: The staff is very accommodating and pleasant to talk to. They have answered all my questions and approved my request to extend my stay for a few more days due to the bad weather in Houston.

The stay was mediocre and...

Disliked: The restroom size was incredibly small. The first night I failed to leave the hanger on the door, but I asked at the front desk and found that, that was what I needed to do & they gave me a (1) roll of tissue. After Friday night, which was Saturday morning we definitely hung the door hanger on the green side requesting our room to be cleaned and it still was not touched! We removed any of our personal items and placed them in the closet, so there was no excuse. No beds were changed, made or cleaned; neither was the restroom. There were no towels removed or replaced, as well as the tissue being restocked; which lead us to calling down to the front desk and requesting (2) rolls and having to go down & retrieve them ourselves. This was extremely disappointing being that we were gone from our room the entire day! When we attempted to speak with someone in reference we were passed on to others & given excuses about manager's being absent, instead of receiving a sincere apology and maybe a discount to make it right.

Exceptional

Exceptional

Liked: Everything
Disliked: No breakfast

Good

Disliked: The lobby had a very rancid smell once you walked I to it. While the hotel is large, there seems to be only a handful of guest, making everything seems somewhat abandoned. Very reminiscent of the movie The Shining.

Very poor

Liked: The only thing that was good about this place was the proximity to the airport.
Disliked: The front desk staff was EXTREMELY RUDE. We booked 2 queen beds and were given two double beds. There was hair in the sheets when we pulled them back. The beds were lumpy. The A/C did not work properly. Was charged for 2 nights even though I only booked one night and the confirmation I got said it was only one night.