Holiday Inn Express - Dallas Downtown By IHG

Great location - close to venue, close to restaurants and things to do. Favorite place to stay now in Dallas.

Liked: Great location; friendly staff; nice sized room; comfortable bed; great price.
Disliked: N/A.

I would not ever return to stay at the Hotel Lawrence, nor recommend this hotel to a friend.

Liked: Close to Palladium Ballroom.
Disliked: Ugly and small rooms; A/C doesn't work; not worth $100 a night. Charged us 1/2 day for "late-check out" claiming that they were completely booked the next day, which was evidently a lie. Poor customer service - the lady at the front desk had a poor attitude.

Way overpriced for what was offered.

Liked: Nostalgic feel was fun.
Disliked: Unfriendly, condescending staff; poor parking; poorly maintained; did not have my wine of choice at the bar; breakfast was cold.

Pleasant

Liked: really good location
Disliked: no parking available

Poor

Decent stay for your money...

Liked: Location
Disliked: Bathroom wasn’t properly cleaned ,

Passable

Liked: Nice area
Disliked: Checked out early this morning. Still have not received my receipt or deposit back as of current time 1:18 pm. The e-mail I received about parking was incorrect. Asked a staff member where the garage was and they pointed us to a lot where we paid $20 vs 17. We were gone early returned mid afternoon and room was still not cleaned. Around 3: 30 staff knocked at the door to clean the room. Of course we just got fresh towels for the next day. We were not going to leave again so they could clean when we were already out all day.

Disappointing for the price

Disliked: Breakfast was mid, that's to be expected. What I wasn't expecting was to stay from Thursday afternoon till Sunday morning and only be able to take one hot shower, and that hot shower happened Thursday evening. The next day there was no hot water for the duration of my stay.

Convenient stay

Liked: Location
Disliked: Coffee was cold

Exceptional

Exceptional

Liked: It was clean, quiet, and I felt safe because you needed a key to enter the hotel and elevator. Eddie was pretty kind and gave us some good recommendations to enjoy other than Deep Ellum.
Disliked: I did not like that they did not have any contacts with any of the nearby parking lots. We have to pay $10 each time we left and return. We spent about 100 in parking fees for our two day stay.

This facility and all the...

Liked: Just so beautiful
Disliked: Close to our venue so very convenient