Liked: Staff was great; room was great.

Very good

Liked: The breakfast was good and I was amazed how well everyone did waiting for waffles and such.
Disliked: I did not like that when I called down for a roll away bed for our grandson that it went into a 10 minute advertisement and was not even in the hotel we were staying when someone finally answered. The staff that was there was very accommodating. But that really irked me and made me wonder what would have happened in an emergency.

Good hotel bad customer service...

Liked: The hotel is pleasant but they double charged me for a one night stay when I asked the front guy about it he said it'll be back to you in 3 to 7 business days. How annoying is that!!!
Disliked: Same as above

Very good

Exceptional

Superb

Liked: Close to everything
Disliked: Stain on the white blankets

Beds were comfortable, room was...

Liked: We loved the location. It was close to the army base where our granddaughter is stationed. It was also in a good location for the sight seeing we did. The room was a good size. The beds were comfortable and the temperature of the room was easy to control. The bathroom was clean.
Disliked: We had issues from the time we booked this motel. I asked for an email confirmation and was told it was sent and I was given the confirmation number. I didn't get the email, so called the reservation desk back to ask. The question was side-stepped, but we were assured the reservation was made. There were only 2 wash cloths. We used those in the evening, so had none for the morning. The floor in the bedroom part was not vacuumed when we checked in and it wasn't vacuumed the 2nd day of our stay. The coffee urns were empty during breakfast time - 7:30 a.m. The only urn with any coffee in it was cold. No one was found in the breakfast area to let them know. Not much for breakfast. We did not eat breakfast at the motel. We went out to eat both mornings. It was frustrating. We have stayed with this chain before, so that's why we chose this one. I'll search elsewhere after this experience.

Pleasant

Disliked: Bed was very uncomfortable!

Passable

Disliked: I had to step over a street person who was sleeping between the doors to exit the hotel.

Exceptional