La Quinta Inn & Suites by Wyndham Abilene Mall

Exceptional

Superb

Liked: Nice room, clean, very comfortable bed.
Disliked: N/a

Mykel

Liked: Nothing really.
Disliked: I've already left a complaint.

Pleasant

Very poor

Very good

Liked: Very friendly staff
Disliked: Pool was closed but the hotel next door let us use theirs

Superb

Liked: Quiet room, comfy bed.

Bad service and lots of...

Liked: Breakfast was decent. It didn't smell too bad considering animals are allowed in all rooms.
Disliked: Staff was very unhelpful and was clearly trying to fake surprise at our issues. The bathtub was completely peeling up and she gave a "every room is booked so I can't move you" and didn't offer any other solution or compensation, and instead just kind of did a "well you probably shouldn't use the shower". The pillows on all of our beds were also these sad little throw pillows they had wrapped the pillow cases around, it looked like someone had bought they cheapest thing called a pillow on Amazon and called it good enough. I messaged for additional pillows and got no response so after a few hours I called the front desk to ask for more pillows. She said she would see what she has but we had to come down and get them. We came down and all she could offer was some mattress covers because there were apparently "out of pillows" which she again seemed to fake caring and seemed not at all surprised when I complained about the half sized pillows in our room.Everything in the room had damage from animals gnawing and scratching things.Corners of everything looked gross like dogs had peed and they didn't scrub into the corners well.Lots of random repairs all over that hadn't been finished off with paint.Room was missing pictures and had lots of general damage that needed touched up.There is also weirdly nowhere to hang the hand towel in the bathroom.

Poor