Name: La Mon Hotel & Country Club
Address: 41 Gransha Road, Castlereagh
Telephone: 0800 031 8416

Relaxing and quiet and great...

Liked: Country side location FoodPool
Disliked: No robe in our room

Very enjoyable stay

Liked: The room was lovely
Disliked: The self-service breakfast is not ideal for a disabled person

Passable

Lovely little stay with my...

Liked: Staff were so welcoming and friendly. We received a free room upgrade on arrival and were able to check in early also at no extra cost. The receptionist also gave my son an Easter egg and allowed him access to the bouncy castle they had on site for the Easter holidays. The rooms were lovely, clean, and comfortable with everything needed for our stay. We visited the swimming pool while there also which wasn't too overcrowded, and the hotel provides towels for guests to use here. The service and standard of food in the restaurant were as exceptional as always and again, and again is good value for money. There are loads of options for breakfast in the mornings as well. Nothing is ever too much trouble for the staff who go out of their way to be pleasant and helpful at all times. There is also loads of on site parking too.

Okay stay but definitely some...

Liked: -Front desk staff were so lovely. -Country club staff were lovely. -Waiters were lovely. -Breakfast staff were so lovely and were brilliant with our baby daughter.
Disliked: We were asked when we checked in when we wanted dinner. 530pm. Lady at reception told us where the restaurant was. Went to the restaurant at 530pm and it was shut. Went to the bistro bit as no one was on reception. Explained to manager in bistro what happened and he proceeded just to walk off. Came back 5m later and showed us to a table there with no explanation. Bistro manager seemed very fed up. Dragged his feet when walking. Tables weren't cleared after people left. People were getting the wrong orders. My husband ordered buffalo wings for starters and when they arrived he asked the waiter if they were BBQ as they didn't look like buffalo. Waiter went to check in kitchen, he came back and said the chef had told him the menu had changed and they were BBQ because they had no buffalo sauce left...I ordered steak which was okay but the chips had a lot of brown bits in them and the onion rings were just frozen ones heated up. We had dinner and nobody came to ask if we wanted dessert or if we'd like another drink or if everything was okay. Very disappointed.

Very good

Excellent facilities and quiet setting

Liked: The reception staff on arrival were friendly and helpful and took an interest in our evening when we returned from the theatre. Staff at dinner and breakfast were efficient and on hand for whatever people needed. The breakfast room was well spread out and there was an excellent range of hot and cold items on offer.
Disliked: The TV wouldn’t work in our room.

Exceptional

Comfortable

Liked: Great …
Disliked: No heating in my room in evenings

Good

Liked: Room was very spacious. Food was tasty. Staff were friendly.
Disliked: I felt some areas could be cleaner especially around the swimming pool.The music from the bar was very loud and the door from reception to the bar was open when we arrived. It was difficult to hear the receptionist when we were checking in around 9pm as a result.