Name: La Luna Inn Ascend Hotel Collection
Address: 2599 Lombard Street, San Francisco, CA
Telephone: (888) 420-1655

Superb

Liked: Very clean great location.

Good location, misleading photos

Liked: I think the photos of these rooms are taken in wide angle and in broad daylight. Maybe it’s the placement of our room in the motel, but it was very dark, much smaller than what we had seen in the pictures and had a very strong bleach smell upon arrival. There was so much humidity in the room without the AC, in the morning the windows were dripping. I think we should have asked to switch rooms, I regret it in hindsight. The location however is great, very close to bus station, walkable to a few great italian restaurants. Complimentary coffee is available at the reception.
Disliked: The misleading photos and the humidity in the room. The bathroom door did not open fully due to the lack of space.

Superb

Exceptional

I'd use La Luna again....

Liked: Close to the Wharf and restaurants.
Disliked: Had no shower first day. Told staff and they fixed it that day for us to use in evening. I took cold shower but girlfriend never wanted to. Had early plans so had to leave. She wasn't very happy.

Poor

Pleasant stay.

Liked: Single rooms and parking was right by the door.
Disliked: They wanted a $150 deposit fee but was refunded!

Would definitely consider staying here...

Liked: Great location. It’s by all the beautiful sights and attractions. Nice area. Staff was very nice. TV was very new.
Disliked: Wifi was below way average. Could not connect wifi to anything other than a phone.

Ok for a short stay.

Liked: walking distance to attractions. about 45 min walk to golden gate bridge view point or pier 39 the opposite way
Disliked: no breakfast option but close to shops etc.

Bad

Liked: Compared to a cleaner inn than nearby places, but the bed is super stiff, toilet is like a public toilet style. I didn't sleep but left immediately, so I don't know how it feels to be there.
Disliked: This is the most interesting hotel I've visited. It is advertised as 60 m^2, but it is around 28 m^2. I then went to ask for a refund due to the false advertisement. At first, the front desk person told me what I got was the biggest room they have, and they cannot do anything. Then I started to ask him to contact his manager, and I contacted booking customer service. All of a sudden, their manager said they can upgrade me to a bigger room, but it is impossible to refund me. If they lied to me like this, I do not trust that my stay at the space will be trustworthy and safe. I left immediately after.