Exceptional

Exceptional

Exceptional

Superb

Wonderful staff and nice rooms!

Liked: The bar area (also the breakfast area) was beautiful! Insta worthy!! The staff are exceptional. We were on our honeymoon and greeted us in our room with a nice bottle of wine and a heartfelt note.The lovely lady at breakfast was always so helpful with restocking the pastries, clearing out the beans in the coffee machine and offering to make omelettes. We had read the breakfast left a lot to be desired, but we found it to be quite the opposite! Plenty of delicious pastry options, toast, baguettes, fruit, juice, coffee machine (self serve) omelettes etc.We came home late one night and the night shift person let us in and waited at the door for our Uber eats delivery. What a legend!
Disliked: There were a few things that were a little disappointing. But did not dampen our experience. Firstly - the area. Obviously nothing the hotel can do about this. But just be aware, especially if you are female. This area looks and feels unsafe. As soon as we arrived, we made sure if we went out at night it was only with Ubers. During the day it was still a little scary and intimidating but manageable. When catching the train, suggest you head to Marx Dormoy instead of La Chapelle. It’s safer.The rooms have no showers. They have a handheld shower head but it really threw us that there was no shower. It’s not as bad as I initially thought it would be though.And finally The QR code to get into our room sometimes took a few mins.

Machefert Group needs to do...

Liked: Early check-in and free welcome drink.
Disliked: No Air-conditioning available. Unbearable at times, had to sleep with windows open. Wet floor caused a major slip and fall on April 30th, 2024 around 11am. Injured my left arm/elbow. Poor customer response and guest care after my fall. No laundry bag in the room. No shower curtain so water gets everywhere around the shower/bathroom area.

Superb

Exceptional

Very good

Liked: Good hotel and nice breakfast with freshly baked items.