Kissel Uptown Oakland in the Unbound Collection by Hyatt Guest Reviews
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Anonymous Mon, 26 May 2025
Superb
Peter Wed, 21 May 2025
Very poor
Liked: The room is nice and the general facility is good.
Disliked: I received a message on the day of check-in being told I'd be charged $15 USD a day for a 'destination' fee. This was a bit frustrating to get out of the blue. But when I arrived and checked in - they then told me it is $27 USD a day. When I told them I was told 15 that day the person at the desk said it was because I booked through booking.com and that was the incorrect information. The extra fee and unreliable information would make me not choose this place. I like to know what I'm paying for when choosing a hotel.
Wei-ning Mon, 12 May 2025
Passable
Liked: The room was much smaller than I expected. You barely had enough room to walk around the bed. The mandatory $15 destination charge isn't included in the fee. The hotel nickels and dimes you on everything. Gym was tiny. Don't stay here if you want a luxurious stay.
Disliked: The room was much smaller than I expected. You barely had enough room to walk around the bed. The mandatory $15 destination charge isn't included in the fee. The hotel nickels and dimes you on everything. Gym was tiny. Don't stay here if you want a luxurious stay.
Belen Wed, 7 May 2025
Very good
Salih Sat, 3 May 2025
Very good
Rachel Tue, 29 April 2025
Superb
Johnisha Sat, 26 April 2025
Exceptional
Lynsey Fri, 25 April 2025
Superb
Tracey Thu, 24 April 2025
Perfect for what I needed...
Liked: It was clean and in a perfect location for Kaiser Medical Center. All the staff were friendly and helpful. Valet parking worked well.
Disliked: The hotel was great, just all the taxes and tourism fees really plus Valet parking really increased the price.
Joanna Sun, 20 April 2025
Bad
Disliked: I was overcharged $200 and when i called about it the staff was dismissive,the manager didn’t call me back as promised and I had to chase down a manager who didn’t call when they were supposed to -nor was there any responsibility taken for their mistake. In fact, I am still waiting for someone to even call me back.