Passable

Exceptional

Overpriced for facility. Enjoyed being...

Liked: Location was good
Disliked: Front desk awful. Messed up billing for my son and me. Took forever to get family together in same area. Had to climb steps to room no elevator. No maid service. Trash pilled up. Parking a problem for pools. Had to walk far.

Exceptional

Relaxing (spa) fun (lazy river)...

Liked: First time guests, first time traveling with a dog. Upon arrival I found I had booked a room online that was not adequate for my family. Not enough beds, or room for crate etc. Ashley Kessler provided me with an upgrade that was more than reasonable. Our condo was fantastic! Perfect for our family. If not for Ms. Kessler, our stay would have been so-so/average and we probably wouldn't have returned. Now because she introduced us to the resort and many amenities & offers we would not have known about, we plan on becoming regulars (we live 80 mins away) . Our friends will hear about this trip through social media too. All because of Ms. Kessler, she really made a difference. Thank you.
Disliked: That the Game room / Arcade was not open for our gaming 11yr old. Could have put trip over the top.

Disappointing

Exceptional

Exceptional

Very good