Kings Land by Hilton Grand Vacations

Good hotel, decent experience

Liked: The layout of the room was nice. We booked 2 rooms and it was perfect for our large family. We enjoyed the private lanai overlooking the golf course.
Disliked: I didn’t like that the staff called me almost daily trying to upsell us on becoming an owner. Three say it only takes 90 minutes for a presentation, but we’ve already spent much more time than that trying to reel us in. Honestly, we wanted to experience the property before committing to a whole presentation. For us, it wasn’t worth it. The rooms were actually a bit dirty - the guest bathroom seemed like it was skipped from cleaning altogether. The toiletries were empty, urine stains on the toilet. Also, it felt like there was never any staff members at the other pools, so we had to trek to the main pool for pool towels and wristbands. Lastly, despite the fact we had the privacy tag up, the staff would aggressively knock on our door early in the morning for cleaning. Not a pleasant way to start the morning!

A very pleasent surprize.

Liked: Some of the options provided, friendly and knowledgeable staff. Also convenient and free shuttles.
Disliked: Lack of a happy hour, limited check out delay and no formal dining.

Exceptional

Exceptional

Liked: The pool was so amazing the view

Beautiful weather, clean, nice pool...

Liked: Lovely pool , great bathroom shower and Japanese toilets- good location but not beachfront
Disliked: Only one restaurant option a bar at the resort which closed too early ie 6 pm- other restaurants required half hr shuttle ride and weren’t open past 830. The village market was very overpriced compared to Kona Safeway that we discovered late in Our stay

Disappointed

Liked: Location good
Disliked: The room quality was poor, we have stayed here several times, even used to be an owner. Rooms never been updated. So poor, doors falling off, chunks out of walls, kitchen tap broken, kept falling out of the faucet. I know they don’t clean much but the day they did, no towels replaced, or toilet paper. So disappointed for the amount you pay for a week over the Jan time frame. The dishwasher would leak all over the floor each use. All reported to hotel but the care factor was zero. To top it off, our cc was charged twice and money still not returned ! Been loyal to Hilton since we were owners, doubt will ever use again. Will not recommend, so disappointed.

Very good

Exceptional

Exceptional