Kings Arms Hotel

Exceptional

Liked: Room was fantastic value for money. Pub and breakfast were great.
Disliked: Only request would be a few hooks in the room for jackets and towels.

enjoyed my stay as family...

Liked: homely great breakfast friendly staff allowed us to be all together for pre family funeral meal great location
Disliked: nothing

Characterful building, rooms well overdue...

Liked: The King's Arms is a lovely old building, the bar area is very attractive and the younger members of staff are very friendly. I only ate breakfast there but my full Scottish breakfast was generous and tasty. Upstairs it's a different story unfortunately. The carpets and paintwork look rather tatty. I stayed in room 11 which is right at the top of the building up several flights of stairs. The bed was comfortable but there were signs of wear and tear throughout the room. The shower looked impressive - a rainforest shower head and separate attachment -but was unusable. The temperature controller didn't work so the water was either scalding hot or freezing cold. I reported this to the manager and was told their handyman would look at it but couldn't get there until later. (The hotel was fully booked so I could not be moved to another room.) I had to resort to an unsatisfactory wash in the sink, something I've not have to do since I was a child. When I said I didn't think it was fair to be charged the full amount for a room with no working shower, I was promised a refund which never materialised. (To be fair, I did get a free breakfast.) The shower was still not working the next day so I had to be given access to a room with a late check-in to have a shower. I never did get a satisfactory shower and I'm not sure how the management could have been unaware of the problem from previous guests. Teabags and coffee sachets are provided but no water.
Disliked: There's a sign over the bar stating The King's Arms was refurbished in 2019. In my view, the rooms are well overdue another one. I would probably visit The King's Arms for a meal or drink but I wouldn't stay there again if I could help it.

Superb

Good

Liked: Location and staff were nice
Disliked: The room was worn,chipped paintwork.

Staff great

Liked: Friendly staff, good food.
Disliked: Very noisy room, there seemed to be some fan extractor outside our room which switched on and off all night, was difficult to sleep.. also the public men's and female toilets were next to the room, so heard all the noise from the hand drying fans and squealing taps in our room.. decor in need of update.

Comfortable pub stay in a...

Liked: Great location, nice breakfast
Disliked: Found the beds a bit soft

Weekend @Melrose

Liked: The food,the bedroom, All staff are veryfriendly
Disliked: Coming home

Very good

Liked: Very spacious, great central location and very comfortable bed.
Disliked: Minor matters-No bottled water in room ,TV reception was poor and WC seat was loose.