Would definitely stay again; great location in Cleveland; walking distance to many bars and restaurants and shops.

Liked: Cute rooms; staff takes great care of the guests.
Disliked: Mini fridge in our room stopped working - some food went bad.

Expected a better experience for...

Liked: The bed was super comfy and the shower was spacious with great water pressure (regular shower head and rainfall shower head). The location was convenient (easy walking distance) to loads of restaurants and bars. There?s a cvs and an amazing grocery store right next door.
Disliked: Street noise was a bit loud in our room but faded after midnight. Valet parking was expensive and REALLY slow/inefficient. No free WiFi. Housekeeping failed to come to our room during the day - I had to go to the desk just to get towels. The restaurant was ok, but the cheese plate was really puny, especially for the price.

Good

Liked: Location was great. Bed was comfortable. Very clean.
Disliked: The room we were given was on the second floor. It had one small window and didn't have much supplemental light to offer so it felt like we were in a basement. Additionally, it was at the back of the hotel, up against an alley. At 4:30AM there was a truck picking up/dropping off things that made an incredible amount of noise.

Good

Liked: Breakfast at restaurant described in one word? tater tots ??
Disliked: Restaurant

Used to be really nice,...

Liked: We've stayed here at least 10 times, and in the beginning we loved it, but the last several times, it seemed a bit down at the heels, and our most recent stay definitely confirmed this. We always choose Kimpton because of the pet friendly policy, but this time our (pet-friendly) room was really dirty, with black dog hair all over. As pet owners ourselves, we're pretty sympathetic to this challenge, but the room was really filthy. When we tactfully noted this, the front desk staff answered that they'd "clean it better next time." The bathroom was poorly maintained, with a leaking shower that made the whole room wet, and the grout was all stained. Finally, breakfast was mediocre and took forever; 35 minutes for a plate of eggs. It was a much less pleasant experience than when we started coming here 3-4 years ago.
Disliked: See above.

Wow! This hotel was excellent!

Liked: Very modern, clean, COMFY beds, great value, super friendly/helpful staff and great amenities.
Disliked: The only downside is it?s either valet parking or go search for your own.

Fabulous

Liked: It was downtown and close to the ball park.
Disliked: The shower. Water always got all over the floor.

Pleasant

Exceptional

Disliked: The cost for 1/2 bottle's of red wine from in-room refrigerator was ridiculous at $33 and $35 per bottle. Very unfair pricing.

Great location but work in...

Liked: The room was well designed and ergonomically great. Unfortunately, the thermostat did not work and the room never cooled down. My quality of sleep was negatively impacted.
Disliked: Staff appear disorganized and the room temperature was uncomfortable.