Kimpton Saint George Hotel an IHG Hotel, Toronto

Liked: Location near University of Toronto.
Disliked: POOR front desk service - I was completely lost getting to the hotel. I called for directions on how to take public transit from the airport. The hotel staff person was very abrupt and told me there is no subway from the airport, end of conversation - NO other assistance given. So then I found out myself that I could take a bus, then a subway to get close to the hotel. I got off the subway and did not know how to reach the hotel. I called the hotel again and this time the front desk guy who answered (Stefan) told me the hotel was right there, and to walk along Bloor AWAY from the subway station. So I walked several blocks along Bloor and did not see the hotel! I knew I'd gone too far after being told the hotel was 'right there'! So then I called the hotel a third time and a different front desk guy told me to walk the other direction back past the St.George subway station. I had been searching for the hotel for an hour and half by that point since leaving the airport by bus. Extremely inconvenient after flying all night on a red eye flight and not being adjusted to the extreme, cold weather. I was wandering about in minus 12 with windchill, searching for the hotel due to the crappy directions provided by three different front desk staff! I finally got there and it was too early in the a.m. for check in so I asked to store my bag and they gave me a tag and told me to pile it with a bunch of other bags on the floor until they got around to loading them in the storage closet. Like how secure is that!? :0 The front desk staff (Stefan again) then gave me imprecise directions to the building I needed to get to at U of T (he consulted with another staff and still couldn't get it right!), so I ended up on a longer route, again in the freezing windchill, before a stranger I asked on the street showed me the right way! So then I got back to the hotel by 1:00 and they gave me an early check in, in a cramped room facing an alley with blaring jackhammers - construction work directly outside my window! So I called the front desk and they were aware of the noise (so why did they not bother to warn me at check in!) but said they could not get information on how long it would last, as it was on U. of T. property. But they thought the work began at 7:30 each morning! OMG, please may I switch rooms?! They said I could switch but a room would not be available until after 3 pm?! - that would mean NO sleep to recover from my red eye flight. By that point, enough was enough and I had to really scramble to find an alternate hotel (NOTHING in that area in a comparable price range!). And the front desk made me call the booking agency myself to get out of my pre-paid reservation for all 3 nights I had booked, and have me ask the booking agent to call the hotel. They could have at least offered to call on my behalf to get my refund. I did get a refund, thankfully! But what a hassle the whole experience was. The other issue I had was that I was expecting there to be a pool and hot tub per the booking agency's information, but get this! - the hotel only provides 'pool access' to a facility down the street which would have meant walking outside in the freezing cold windchill, once again, to get there! Thanks, but no thanks. I DO NOT RECOMMEND THIS HOTEL which is very unfortunate because it is very close to U. of T., and there is nothing nearby for a comparable price :(

Exceptional

I had to have a...

Liked: Beautiful modern space, easily accessible, clean comfortable and very tech friendly. I liked that I could communicate with the front desk via text and that I was able to uber eats dinner to my room.
Disliked: nothing.

convenient clean hotel

Liked: clean rooms, nice sheets comfortable beds
Disliked: mould in shower - more than id expect.

Great hotel!

Liked: Very stylish hotel in a great location.
Disliked: They had a lack of cleaning staff so cleaning the room was only ?on demand?.

Exceptional

Peaceful.

Liked: There was no breakfast. Was also hoping for more complimentary snacks since it was my anniversary.

Comfort and convenience

Liked: Clean. Spacious room. Good wifi. Great location near U of T campus.
Disliked: No room cleaning unless requested due to Covid- but they should have at a minimum removed garbage daily and done a light clean every other day. (I agree we definitely don?t need sheets changed daily- that?s wasteful)