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Kimpton Onyx Hotel eeee
Kimpton Onyx Hotel, 155 Portland Street, Boston, MA | Area: Beacon Hill - West End
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4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (281 Ratings)
0.6 miles from Boston centre
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Hotel Description
This Boston luxury hotel is located in the Italian North End district offers in-room spa services and is eco-friendly. It features a 24-hour gym and morning coffee and tea service. Rooms include a mini-bar with gourmet and organic options. The Kimpton Onyx Hotel provides guest rooms with iPod docking stations and flat-screen TVs. Deluxe linens and bathroom amenities are available in every room as well. The Ruby Room lounge located in the Kimpton Onyx Hotel serves a European-Style breakfast buffet dinner and drinks are available as well. The hotel also offers an evening wine reception in the lobby. TD Garden sports arena home to the Boston Bruins Boston Celtics and the Boston Blazers is less than a 5-minute walk away. Kimpton Onyx Hotel is steps from the North Train Station.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
Other Amenities
` Pets Allowed
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Tour Desk
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Massage
` Dry cleaning
` Internet services
` Shoeshine
` ATM/cash machine on site
` Breakfast in the room
` Heating
` Fax/photocopying
` WiFi
` Bikes available (free)
` Daily maid service
` On-site parking
` Private parking
` fitness center
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Car Rental
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` WiFi available in all areas
` Free WiFi

Kimpton Onyx Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.3 out of 5)

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1.5

Poor - 1.5 out of 5

Regiane Mon, 18 May 2020

Poor

4.5

Wonderful - 4.5 out of 5

Jeannette Sat, 14 March 2020

I will stay there again...

Liked: The staff gave us a wonderful greeting at check in and the process was quick. Room was tastefully decorated and the king size bed felt great after a busy evening in the city.
Disliked: The only think I can think of would be the placement of the hand towel rack. It was located right between the sink basin and toilet. Which also happens to be above the garbage can.

4.2

Very Good - 4.2 out of 5

Tina Sat, 14 March 2020

Very good

Liked: Close proximity to TD garden

5

Exceptional - 5 out of 5

Steeve Wed, 11 March 2020

Exceptional

Liked: The location was perfect for hockey

5

Exceptional - 5 out of 5

Kimberly Wed, 11 March 2020

Exceptional

4

Very Good - 4 out of 5

Christina Mon, 9 March 2020

Very good

Liked: location
Disliked: restaurant and ammenities

3.5

Good - 3.5 out of 5

Stan Mon, 9 March 2020

Good location, nice rooms ....

Liked: The facilities were very well maintained and decorated smartly. The breakfast and coffee were good. The rooms were spacious and very comfortable with numerous power and USB outlets. The front desk staff (Noah and Vince) were friendly.
Disliked: OK, I came in with a group of 17 and I was the leader. Having just completed a 8 day tour of Iceland and moving the group from hotel to hotel, I was surprised how confused and inefficient the staff seemed at check-in. Our group had just 7 rooms for a brief overnight until we could catch our last flight home the next day. I booked 6 rooms using my cc and my Booking.com account and then I booked another room just for me (according to Onyx's requirement). This really seemed to throw them for a loop. Check-in took about 20 minutes but it seemed much longer. The staff (Noah, Vince) were nice and friendly but the situation of multiple bookings by 1 person for 16 others seemed to either overwhelm them or maybe it was the hotel booking software. Again, the staff were nice and brought us waters as we were tired and eventually got everyone settled. Also, I only book were breakfast is indicated as "free breakfast" and the booking confirmations all indicate this clearly; however, there was a lot of confusion over this too as the hotel had a very confusing policy of $50 per 2 guests per room and if you had 3 guests in a room there was an extra "free" breakfast ticket. Anyway, we'll see how it goes. My suggestion to management is to clearly indicate that "free breakfast" is limited to a $16 item + 1 beverage (according to the breakfast-restaurant personnel). It just seems unduly complicated. Honestly, I would probably stay somewhere else on my next visit. Because of the complicated check-in and breakfast situation, I knocked them from a 9 down to a 7.

5

Exceptional - 5 out of 5

Nate Sat, 7 March 2020

Exceptional

5

Exceptional - 5 out of 5

William Thu, 5 March 2020

Everything was beyond our expectations

Liked: Every experience in the hotel was exceptional

4.5

Wonderful - 4.5 out of 5

Kathy Thu, 5 March 2020

Superb

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Kimpton Onyx Hotel 155 Portland Street, Boston, MA