Lorien Hotel & Spa Guest Reviews
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0.8 miles from Alexandria centre |
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Ziji Fri, 22 March 2024
no free crib
Liked: When I booked the hotel, it showed that it provided free crib. However, there was NO crib provided. They provided a pack N play which is not for children to play in it. It is unsafe to sleep and it only had a very thin pad. Luckily, we brought a small bassinet with us. Otherwise our baby had no where to sleep!! The hotel was also old and not worth the money. Terrible experience.
Disliked: No free crib. False description about the crib!
Chris Sun, 17 March 2024
Superb
Dan Sun, 17 March 2024
Awesome
Liked: We loved your staff.
Disliked: We wanted free breakfast or brunch.
Lisa Fri, 15 March 2024
Good
Liked: Within a five minute walk of the metro. Safe and well-appointed area in Old Town.
Disliked: Major problems at check-in. No hotel room doors..even with master keys. We were told we might have to seek alternative lodging. Every hotel in the area was full. The front desk crew was apologetic and offered drinks and a snack. We hung in there and finally got into a room 1.5 hours later at 1:30am. The check-in crew waived one night’s resort fee. We weren’t given our booked room, so we had to move again in the morning. The pillows were quite hard, and the heating/ac was a bit noisy. I spoke to the manager and asked if one night could be waived, or a discount extended, I was told she didn’t have the power to do this. I was offered free breakfast for two, which I was grateful for; however, I firmly believe the first night charges should have been waived. The price for three nights was $825.
Estefania Tue, 12 March 2024
Exceptional
Patricia Mon, 11 March 2024
Perfect!
Liked: The location was close to many restaurants, shopping and the metro. The hotel and staff are excellent. The area is beautiful!I would love to stay again.
Disliked: I can not name one thing I didn’t like about my visit. It was perfect!
Elad Sun, 10 March 2024
Very good
David Sat, 9 March 2024
Magnificent stay - will come...
Liked: Beautiful property in a great location. Staff is incredibly friendly.
Disliked: Nothing - perfect stay.
George Sat, 9 March 2024
Exceptional
Leslie Sat, 9 March 2024
Very good