Exceptional

Bad

Disliked: Worst room ever, in the basement size of a janitor closet

Exceptional

Definitely my go to hotel...

Liked: I was extremely pleased with how welcoming everyone was, no one walked by without saying hello! All of my needs were met within moments if I called down to guest services.
Disliked: There was not a microwave in the room

Poor

Liked: only the location
Disliked: The room was very dirty with hair and there was a dead cockroach. In addition, when we arrived at the hotel we were told that the reservation was canceled and a new booking had to be made. We made sure we did not pay a cancellation fee and promised not to. So they reported to Booking that we didn't arrive at the hotel and paid cancellation fees in addition to staying at the hotel. From the hotel entrance to the room, it was a long walk.

Good

Liked: Great location, fun rooms, nice staff, especially Bhim the doorman/concierge. She?s a beautiful old hotel but she?s in need of a face lift...or at least a facial.
Disliked: Maintenance

The hotel was Ok what...

Liked: We really loved the location of the hotel
Disliked: For what I paid I feel the room was very small. Also the water pressure on the shower was awful and the fixtures in the shower were loose. For a top hotel the bathroom was less than impressive. Also we could hear everything outside of our door.

Exceptional

Superb