Exceptional

A room with a view.

Liked: Comfortable stay in a beautiful room, the hotel is in a prime spot for touring and city excursions.All staff were helpful, warm and welcoming. Family friendly.In the room- Enjoyed the high-end showering range. Comfortable bed and furnishings, beautiful views. And generally the whole room. Spacious room and every window has a big ledge to perch on - one of the best features! Full length mirror in the right place. I would definitely recommend staying here. Even considering the negatives.
Disliked: Facilities- no room service, although there is a restaurant in the hotel. Orders can be picked up but not between 1:30 - 4pm, and dinner closes early. No dessert option.There were no complimentary drinks in the room. Free tea/ coffee wasn't offered (found out on the last night there that there was such srrvice).Safe in room wasn't working.Bedding - didn't feel clean, 1 out of the 4 pillows smelt a bit, didn't use it.Street level noise could be heard up to the 7th floor.The lobby needs thorough cleaning. Dust bunnies and cobwebs in corners.

Superb

Superb

Short walk to the Bean

Liked: The location was excellent . The room was big ,spacious , excellent design. Except for one. And it was hard not to take notice . We had big windows , but the view was such a disappointment. A brick wall. I mean why even put beautiful and massive windows when you are facing a wall ?
Disliked: No hotel shuttle.

Liked: Location. Safety. (the Bellman -- exceptional!).
Disliked: Size of room a bit tight.

great

Liked: location, and staff was great

Exceptional

Disappointed

Liked: Staff was congenial and helpful
Disliked: I expected more room amenities. No water, no coffee, no lotion and mediocre shower supplies. Surface clean but dust and cobwebs behind night table.