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AustraliaKimpton - Hotel Arras an IHG Hotel Guest Reviews
Overall Average Score:
Wonderful (4.65 out of 5)
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Robert Sat, 25 June 2022
Exceptional
Anonymous Fri, 24 June 2022
nice hotel. it?s a 4...
Liked: location
Disliked: nothing
Erin Thu, 23 June 2022
Exceptional
Melissa Wed, 22 June 2022
Exceptional
Deborah Tue, 21 June 2022
Exceptional
Liked: Everyone was so friendly but I got Covid and left after our 2nd night. We really had only on day in room but I was in bed. We have a small dog and love our Kimpton stays. We forgot how much we like you having been unable to really vacation travel after 2 years non travel.You didn't disappoint. We look forward to a return to Ashville and a more productive stay.
Beth Mon, 20 June 2022
10 out of 10 in...
Liked: beautiful facilities, thoughtfully appointed. EVERY member of the staff was friendly and courteous. The restaurant was great, and our suite was SPECTACULAR!
Disliked: Valet parking is REQUIRED of hotel guests but is charged at an additional $29/night. Since Valet parking isn't optional, I would have preferred that they just increase the price per night and "include" it.
Helen Wed, 15 June 2022
Modern luxury, North Carolina style!
Liked: Loved-my most favorite thing was the individually wrapped bags of ice versus an ice machine. Brilliant! Easy to grab a divided up amongst our reusable cups. Beautiful design/decor of lobby and rooms, great layout of rooms, bedding so soft ? love Egyptian cotton and the beds were so comfortable including the feather pillows. Loved the bathroom: wonderful shower and soft towels. Nice vibe in bar and restaurant. Delicious food: Pizza oven is a plus and their homemade bread for breakfast!
Disliked: I do like to self park and they only had valet. It?s not the end of the world.
Maxine Sat, 11 June 2022
Cold room
Liked: A very modern hotel. the rooms were clean, with comfortable beds.
Disliked: Our room was too cold and the bedding was inadequate. The air conditioning wouldn?t warm the room up when turned up and even with it turned off the room was like a fridge. We also had a noisy neighbour slamming the door on and off through the night.Reception tried to charge us twice for our rooms despite showing them proof of payment with Booking. com. Eventually they apologised and waived the parking bill.
Linnette Fri, 10 June 2022
Exceptional
Zavier Thu, 9 June 2022
Great room with an even...
Liked: Very nice hotel with great views of the city. Very spacious rooms and very nice bathrooms as well. Staff was very helpful and friendly. Service was just as great too. Whenever I needed something they were able to bring it up within a few minutes.
Disliked: The only thing I kind of disliked was the bathroom door. Yes, it was big and very stylish but not very practical sometimes. Along with the door to the toilet room too. It might as well be an open door in there. The beds could have been a little softer, did not get the best sleep on them.
