Liked: The staff was very friendly and helpful. Great location. Overall a beautiful hotel!
Disliked: The rooms are small, which wasn't an issue for us since we didn't spend a lot of time in it. But, something to consider.

Great staff; love the retro feel. Nice clean room; comfortable bed.

Liked: Friendly service; nice clean room.
Disliked: Nothing.

Liked: We loved the great location to the Oriental Theater. Everyone was very hospitable and eager to help. The coffee bar in the morning and wine at night was a nice touch.

Exceptional

Liked: Easy check in and comfortable bed.

Very good

My expectations were not met.

Liked: I liked the clean and very nice environment. The rooms were small but the beds were comfortable and clean. The establishment was very nice. We enjoyed the complimentary happy hour but it was not advertised very well. We ended up missing the first day. The location was good. For some reason many stores nearby are closed on weekends.
Disliked: I expected much more from this hotel. I was afraid to sneeze in the wrong direction as I may need to pay for it. Many, what I believe to be, standard hotels amenities were not included such as wi-fi or even water. Wifi was very expensive. Additionally, the parking rate was also very expensive. We ended up parking in a nearby garage for half the price.

loved chicago...hotel was pleasant

Liked: .i enjoyed the lobby...conceierge and staff very pleasant and helpful...I enjoyed the prosceco in the afternoon! the location is really great, we walked everywhere with ease! Nice to get some coffee..
Disliked: feel the rooms are a bit small, the bathroom doors very uncomfortable, heavy and somewhat cumbersome opening and closing...for me it was just to dark....i like a lighter brighter look, too much black (for me) and my husband. in the room...even in the restaurant it felt quite dark..

Exceptional

Exceptional

A great location, beautiful lobby,...

Liked: I liked being close to the theater district!
Disliked: I don't know if there was free wifi, but that would be nice.

Exceptional

Great value and stay for...

Liked: staff and presentation of hotel was great! location was wonderful in addition to the social hour that was provided for us.
Disliked: the business center required us to pay to use the computer in addition to prints. we needed to print tickets out for Taste of Chicago and had to go somewhere else to get that done. we accidentally left some items in the room and i have yet to hear back from the staff about the status of those items, would be nice if they would call or follow up even if items are gone so we have peace of mind.