Name: Kimpton Harper Hotel By IHG
Address: 714 Main Street, Fort Worth, TX
Telephone: (888) 416-0458
Rating: 4.25

Glorious, historical fun, customer service...

Liked: This historic building ...now a fun-luxury hotel...was amazing. Details details details!! We were recommended to stay at the Kimpton-Harper by good friends and they sure steered us right!Stephan (sp?) concierge I think, really helped us have the best experience possible. This was for my boyfriend's birthday....and my sister had delivered florals and sweet treats and balloons to go into the room before we arrive. Stephan called my phone and double checked the details as well as added a couple of awesome effects himself. The corner room with views that were spectacular really worked for us! At one point we could stand looking out from the 23rd floor, and seeing 2-3 firework displays going off in the distance. We ordered room service coffee and it came up quickly....pressed coffee. We WILL look at availability for the KH anytime we are in Ft. Worth again. We are also looking over the other "sister properties" to know as we travel this globe.
Disliked: Let me begin....this is Texas. The land of BIG men. In the morning, these 2 fantastic robes were hanging in the closet. My boyfriend is tall and lean and the robe looked fantastic on him. I am 5'10" and about 275. The robe could no way wrap around a Texan like this. Even the robe rope would reach. I do own 4 robes in my home and they fit great at a 2XL. It was comical. Not comfortable...comical. Perhaps, to continue your reputation of customer care/service, when someone books the room inquire as to robe size preferred. We probably would stay more than one night. BTW- we were at the Lowes hotel the night before and their robes fit great and no problem.

Really enjoyed the hotel, room,...

Liked: WONDERFUL
Disliked: The staff checking in and out were not friendly. The valet staff were also not friendly. Not that they were unfriendly, but seemed disinterested. Not warm

Exceptional

Very good

Exceptional

Bad

Liked: The room inside was somewhat modern and stylish.
Disliked: I booked through booking.com .There were four problems.I made a reservation to stay with my son.1. I booked 2 double beds, but when I checked in and saw the room, there was only one king bed, so I went back up and told them, and the staff member ( she ) was rude and said there were no rooms, and that they would install a bed that could be handled next to bed it for the same price. 2.The staff came to set up the bed.He just delivered the bed and bedding and was about to leave. so I asked him to install it, and he set it up and left.3.The payment was not made with the card I asked to use when checking out, and the final payment was made with a different card. I checked it twice before. 4. They should told me the wifi password when checking in, but called and found out .