Visited on 21st June 2017 with my partner to attend Mark Lanegan gig at the O2 Ritz. Absolutely amazing hotel and would highly recommend. O2 Ritz is literally across the road; there is a Sainsburys Local opposite for any bits that may be needed/cashpoint, and many bars/ restaurants/ takeaways in the immediate vicinity. All staff are amazing, polite, professional yet 'human!' We were upgraded re room on arrival. Room was enormous with 2 Queen size beds, quality bed linen/ pillows/ mattresses - the best night's sleep that I have ever had in a hotel! Loved the little touches like the fridge with fresh milk in in the room, complimentary bottles of water, an umbrella (this is Manchester after all), the tuckbox (free of charge), Elemis toiletries. Only downside to the room was that we stayed during the recent heatwave and our room did not have air conditioning (N.B. some rooms do so if staying during hot weather may be worth checking this out beforehand); however, the hotel supplied 2 powerful fans on request which ensured that we remained cool throughout the night. Very quiet in the room during the night despite the windows being open and the city centre location. Breakfast was very good. Full English offered in heated containers with freshly fried eggs. There was also an extensive 'cooked to order' choice, however all buffet ingredients were hot and plentiful and very good quality (my only niggle about breakfast was that there were no hot plates to serve the buffet breakfast on). Overall, excellent breakfast and brilliant staff. Bar services brilliant. The best Bloody Mary ever and an extensive selection of gins/ garnishes. Only 'blip' that we experienced during our stay was that the in room hairdryer exploded in a ball of flames! However, this was dealt with swiftly and efficiently by the manager! Cannot wait to stay here again. Top class hotel convenient for the 02 Ritz with so many extra little touches that it is a true luxury to stay here and the service/ facilities that you get are far superior to other city 'top' hotels at a fraction of the price.

Liked: The excellent staff; the facilities in the room; the service overall; Elemis toiletries; fridge; fresh milk; complimentary bottles of water in the room; the tuckbox; the cocktails/ drinks and wonderful bar staff; the decor/ history of the hotel; the lovely outside courtyard area; the breakfast and breakfast staff; the absolute quality of drinks ingredients/ food; the quality bed linen/ mattress and pillows; the best sleep that I have ever had in a hotel.
Disliked: Only downside was the hairdryer in the room set on fire - flames shooting out, however this was dealt with swiftly and efficiently by the manager. Cold plates for the cooked breakfast - I like a hot plate from a plate warmer.

Absolutely amazing hotel; beautifully decorated and amazing service.

Liked: Everything.
Disliked: Nothing.

This hotel has the most beautiful stained glass and marble/tiled Victorian fittings. Absolute splendour. The reception with high ceiling and glass domed roof is spectacular. We had a twin room which was spacious, clean, and the beds were very comfortable. The breakfast was lovely and a great start to the day. All we did was comment on our surroundings as you kept imagining what it must have been like being there many years ago. It cost me 79.00 for one night, which was superb value given the splendour you were surrounded by. We were initially given a double room but hotel staff sorted this out expediently and efficiently. I love this hotel and I will definitely recommend it to others and without fail; I would stay here anytime I need to stay over in Manchester. Superb.

Liked: Beautiful architecture.
Disliked: Nil.

A limited experience just staying one night - single room was very comfortable and not too noisy "inside" the hotel. I'll definitely be staying again. Good value for money.

Liked: This is a fascinating building with an interesting history - would have liked to be able to explore more of this...
Disliked: Nothing.

Perfect city centre stay

Liked: Couldn?t be happier with our stay in Manchester, our welcome was professional from Ahmed (5* service) and we were kindly upgraded which was a very nice gesture. Room was great and very clean. Breakfast was excellent both mornings. Hotel is perfectly placed near the city centre. Loved the tuck box and added extras in the room.
Disliked: Only downside was the hotel bar, the staff were very slow to serve us despite it not being busy, it took 15 minutes to even get an order taken and another 15 minutes for the drinks to arrive. Not impressed.

Superb

Impressive hotel in the heart...

Liked: The hotel itself is very striking, the entrance lobby has a real wow factor. The rooms were nicely decorated - I liked the high ceilings and chandeliers. I thought the Elemis products in the bathrooms were gorgeous and the staff were very accomodating. The location is great being right in the centre of manchester with a train station not far away and a very nice and secure NCP car park across the road.
Disliked: I felt the hallways/stairwells/lifts were a little shabby, the carpets could do with being replaced and they felt a little gloomy and tired, definitely a far cry from the glamourous lobby you are welcomed by. I wasn't impressed with the styling of the bathroom, I felt it wasn't the 5* luxury I was expecting. Also our TV picture kept going off every 2 minutes.

Good

Liked: The style was beautiful and staff as helpful as can be.
Disliked: From pictures it seemed that the rooms had high ceilings and looked beautiful but the room we got although decor looked nice just wasn?t the the wow factor I thought would be awaiting my wife for her birthday. The shower in the room was particularly disappointing as it only came upto my chin meaning I had to sit/crouch in the bath to get a wash. For the money I paid I thought the room would have been much better, had been told when checking in that they had given us a free upgrade i thought I had already booked one of the better rooms but if that was the upgrade to what I already booked I wouldn?t have hated to see what room I would have been in.

Very good

Liked: Really comfy bed

Fantastic and cannot wait to...

Liked: The building is phenomenal, staff first class really enjoyable stay.
Disliked: Did think my room would have been a little more special.

Exceptional

Review on Kimpton

Liked: Hotel itself was lovely. Great looking hotel inside and out.
Disliked: On arrival the staff weren?t very friendly, Our tv didn?t work in room and we asked for staff to fix it but no one came to room to even look at it. My partner is heavily pregnant and we had an early night so the tv would of been nice to watch. We found dirty underwear in our room.

Superb