Kimpton Clocktower Guest Reviews
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Lesley C, Stoke-on-Trent, visiting O2 Ritz Manchester Sat, 24 June 2017
Visited on 21st June 2017 with my partner to attend Mark Lanegan gig at the O2 Ritz. Absolutely amazing hotel and would highly recommend. O2 Ritz is literally across the road; there is a Sainsburys Local opposite for any bits that may be needed/cashpoint, and many bars/ restaurants/ takeaways in the immediate vicinity. All staff are amazing, polite, professional yet 'human!' We were upgraded re room on arrival. Room was enormous with 2 Queen size beds, quality bed linen/ pillows/ mattresses - the best night's sleep that I have ever had in a hotel! Loved the little touches like the fridge with fresh milk in in the room, complimentary bottles of water, an umbrella (this is Manchester after all), the tuckbox (free of charge), Elemis toiletries. Only downside to the room was that we stayed during the recent heatwave and our room did not have air conditioning (N.B. some rooms do so if staying during hot weather may be worth checking this out beforehand); however, the hotel supplied 2 powerful fans on request which ensured that we remained cool throughout the night. Very quiet in the room during the night despite the windows being open and the city centre location. Breakfast was very good. Full English offered in heated containers with freshly fried eggs. There was also an extensive 'cooked to order' choice, however all buffet ingredients were hot and plentiful and very good quality (my only niggle about breakfast was that there were no hot plates to serve the buffet breakfast on). Overall, excellent breakfast and brilliant staff. Bar services brilliant. The best Bloody Mary ever and an extensive selection of gins/ garnishes. Only 'blip' that we experienced during our stay was that the in room hairdryer exploded in a ball of flames! However, this was dealt with swiftly and efficiently by the manager! Cannot wait to stay here again. Top class hotel convenient for the 02 Ritz with so many extra little touches that it is a true luxury to stay here and the service/ facilities that you get are far superior to other city 'top' hotels at a fraction of the price.
Liked: The excellent staff; the facilities in the room; the service overall; Elemis toiletries; fridge; fresh milk; complimentary bottles of water in the room; the tuckbox; the cocktails/ drinks and wonderful bar staff; the decor/ history of the hotel; the lovely outside courtyard area; the breakfast and breakfast staff; the absolute quality of drinks ingredients/ food; the quality bed linen/ mattress and pillows; the best sleep that I have ever had in a hotel.
Disliked: Only downside was the hairdryer in the room set on fire - flames shooting out, however this was dealt with swiftly and efficiently by the manager. Cold plates for the cooked breakfast - I like a hot plate from a plate warmer.
Michael, Bradford Sun, 8 May 2016
Absolutely amazing hotel; beautifully decorated and amazing service.
Liked: Everything.
Disliked: Nothing.
Marlene V, Bilston, visiting O2 Ritz Manchester Tue, 13 October 2015
This hotel has the most beautiful stained glass and marble/tiled Victorian fittings. Absolute splendour. The reception with high ceiling and glass domed roof is spectacular. We had a twin room which was spacious, clean, and the beds were very comfortable. The breakfast was lovely and a great start to the day. All we did was comment on our surroundings as you kept imagining what it must have been like being there many years ago. It cost me Â79.00 for one night, which was superb value given the splendour you were surrounded by. We were initially given a double room but hotel staff sorted this out expediently and efficiently. I love this hotel and I will definitely recommend it to others and without fail; I would stay here anytime I need to stay over in Manchester. Superb.
Liked: Beautiful architecture.
Disliked: Nil.
Neil C, York, visiting Royal Northern College of Music Mon, 6 July 2015
A limited experience just staying one night - single room was very comfortable and not too noisy "inside" the hotel. I'll definitely be staying again. Good value for money.
Liked: This is a fascinating building with an interesting history - would have liked to be able to explore more of this...
Disliked: Nothing.
Graham Fri, 19 April 2024
Superb
Liked: Breakfast great. Fantastic bar.
Disliked: Less rooms.. kept getting lost
John Thu, 18 April 2024
Fantastic.
Liked: Everything, great room, great bar, great service.
Disliked: Nowt.
Adam Thu, 18 April 2024
Pleasant
Liked: Good location
Disliked: Had some issues with the tv not working in the room that couldn’t fully resolve, called reception who came to resolve be resetting box but kept not working
James Wed, 17 April 2024
Great stay, perfect location for...
Liked: Rooms very spacious. Breakfast was excellent. Staff very helpful and polite.
Disliked: Late night room service menu not as shown on the TV menu. Pizzas were very doughy and a bit undercooked.
Graham Wed, 17 April 2024
Exceptional
Danny Tue, 16 April 2024
Very good
Kim Mon, 15 April 2024
Excellent
Liked: The food and the bar area was superb
Rob Mon, 15 April 2024
Very nice stay
Liked: Really welcoming arrival. Staff generally were very pleasant. The room had an amazing high ceiling and the style of it was great, being in a converted bank. Food at breakfast - really good amount of selection and should cover all tastes.It was a rainy weekend and there is an umbrella in every room for guests, which is a great touch. Also the food and drink in the room is all complementary (but don't get excited, there's no alcohol. It's limited to a couple of bags of crisps, tea and coffee bags and caramel wafers).Whilst we didn't have time to take advantage, they also offer a welcome drink for guests in Refuge which is attached to the hotel - only between 5-6pm.
Disliked: Whilst there was a great deal of options for breakfast, some of the items were sub-par standard for a 5* hotel. We went for breakfast at 8am and the pastries were stale. The hot food was also lukewarm. A walk-in shower would be a good option as well and there were places through the hotel where a bit of a paint touch-up could help.
Ya Mon, 15 April 2024
Exceptional
Lori Mon, 15 April 2024
Loved it
Liked: Beautiful facility, he only thing better was the exceptional service