Name: Kimpton Charlotte Square
Address: 38 Charlotte Square, Edinburgh
Telephone: (888) 406-7656
Rating: 4.5

Kimpton Charlotte Square Guest Reviews

Overall Average Score:

Excellent (4.45 out of 5)

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Superb

Overpriced due to supply and...

Liked: Employees on site were fantastic! Great values and behaviours despite it being very busy and very hot. They never faltered. A credit to The Kimpton brand and IHG. Check in and Check out was perfect. Very friendly employees.Venue was pleasant with good facilities.Breakfast was great, but the booths could be a little snug for larger people so request a free standing table and chairs.Air con in room was a very welcome feature due to the unprecedented UK heat.
Disliked: Room was in need of TLC. Peeling paint in bathroom, screws not fully screwed in on radiator so hurt when caught hands on them, dirty grout, and shower screen base, noisy toilet, noise from toilet system of room above.Loud activity in corridors from just after 5am, possibly staff as we were in a part of the hotel that had staff only cupboards/doors.Bedroom ceiling had been patched for a repair with attempt to paint over but looked unprofessional.Windows for rooms at the back in the side street would benefit from a 3rd glazing option that could slide open and closed as needed. Lots of noise from the pub outside in the alley way and delivery drivers/bin men early morning.There appeared to be faeces on the outside windowsill. Definitely not from a bird, so was either throw up there from the ground level or dropped onto the ledge.Very disappointed considering the supply and demand price uplift the room was given due to the oasis concert. £750 for one night in a king room was not value for money considering the TLC elements mentioned. Id maybe have let some of the things slide if the room had attracted its usual price.

Over priced and not worth...

Liked: The staff were very friendly
Disliked: I paid £745 for our room. It was small, had one chair for two guests, did not have a bath. The view was to the rear of the hotel and was of a derelict building covered in graffiti. This is 5* London pricing. I would expect a lot better for this.

Good

Nice location, overpriced, not five...

Liked: Nice location, overpriced, not five star service
Disliked: Service wasn’t up to it. Neither on check in, nor on check out (late checkout was to be charged by 35£ per hour!), also not breakfast service.