Amazing hotel

Liked: Decor, staff, location

Excellent would defiantly stay again...

Liked: Excellent service, great rooms, really have thought of everything. Excellent location to explore Edinburgh with super helpful staff to guide you. Any issues, the staff are more than happy to help. Nice restaurants and bars with excellent decor. Gym & spa facilities are great for a city hotel with nice swimming pool to relax in.
Disliked: Parking is expensive at hotel so better to park at local carparks and difficult taking luggage out of the car to bring into hotel

Great location, lovely staff and...

Liked: The hotel is located brilliantly, the staff were amazing and the hotel was very nice and not too pretentious. The facilities were really good and the breakfast was fabulous. We sat in the main area for drinks and tea and loved the vibe. It was excellent and the staff were extremely helpful at all times. The only issue was that some things were missing from the room when we arrived - no soap (especially as this was at the beginning of the UK governments advice of hand washing with the Coronavirus), no milk for the tea/coffee. Also, the noise from the street outside was as though the street was in the room... they need to fit better windows to ensure better sound proofing. Due to the location of the hotel it is in the city centre and likely to be noisy but the hotel could improve this and fit proper windows. My suggestion is to book a room that is on the inside overlooking the courtyard - likely to be less noisy. The spa and pool were lovely and the again the staff could not be more helpful. We were celebrating our 50th birthdays and we were given a nice bottle of complimentary wine. We dined in the Baba restaurant one night and it was fabulous food and would highly recommend it. A great stay, just snuck in before social distancing measures and then lockdown...
Disliked: Nothing that we did't like just a note about the windows and sound proofing. We did wonder if the room we were allocated was a 'spare' room that they rarely sell and was a bit out of the way, hence why you can get a deal through booking.com.

Superb

Exceptional

The staff are heroes!

Liked: The staff were absolute stars in the circumstances I hope the hotel appreciates their staff and looks after them. We will be back after this strange time is over.

Exceptional

It was above our expectations

Liked: Breakfast brilliant, great selection available, beautifully done
Disliked: Complementary red and white wine between 5 & 6pm

Superb

Liked: The kind staff that upgraded our room and were so friendly and welcoming.
Disliked: The noise of people out late at night on the street.