Passable

Good

Very good

Very good

Liked: great free coffee, wine, and sake nice bed and pillows nice area
Disliked: you can hear your neighbors and the wind at night

Loved the quieter location west...

Liked: The design of the hotel was very cool. The bed was very comfortable and the room was nice and spacious. I loved the art throughout and the fun, quirky touches.
Disliked: There was a bit of wear on some of the furnishings- which I know is hard to avoid when they have painted finishes. The painted finishes were fun and interesting but the wear on them made them feel a little less crisp and clean. If something could be done about that I think this hotel would be fab!

Disappointing

Liked: Friendly staff.
Disliked: Bad air conditionned, bad odor in room, old carpets, no breakfast, wont come back

Staff are nice but disappointed...

Liked: I like the location but not the room facilities. I need a electric kettle.
Disliked: Provide an electric kettle

Nice hotel in a nice...

Liked: The room was spacious. The bed was great. The area is really nice, Japantown is a great spot and all of Fillmore road is really nice. Quiet and safe and with great food and drinks around.
Disliked: Given that I paid between 350-450 dollars a night, I had expectations in that price bracket. The room had no minibar, and no room service, even though there's a restaurant on site. When you're jet lagged and would like a bite or a drink in the room, you'd expect (paying that sort of price) that something could be worked out. This was disappointing. I also added a night at the end, whereupon the receptionist told me the rate would be 180 dollars before tax. When I went the next day to pay it, another person at reception immediately charged me the same rate I was on before (just shy of 500 dollars!) I was shocked. When I said I was told it would be 180, he said are you sure? Then tapped at his computer, then looked up at me and said are you sure it wasn't 280 (just trying to go higher?). I insisted. It was fine. I later looked on google and every travel site had it at 179. I found this appalling. Just trying to cheat me into paying more (much more) because you think you can get away with it. Not cool.

Good